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Eligibility Specialist

2 months ago


Melbourne, Victoria, Australia Allianz Popular SL. Full time

About the Role

We are seeking two Eligibility Specialists to join our team at Allianz Popular SL. in Melbourne. As an Eligibility Specialist, you will play a critical role in making initial liability decisions within our quality decision-making framework.

Key Responsibilities

  • Assess and determine the need for referrals and investigative tools to expedite information gathering
  • Provide strong customer service and time management skills to ensure a positive service experience for our stakeholders
  • Accurately assess, determine, and calculate entitlements on accepted claims
  • Develop effective strategies for liability outcomes

About You

To be successful in this role, you will have:

  • Experience in Personal Injury & Worker's Compensation
  • A basic understanding of the WIRC Act 2013 and associated Worksafe policies and guidelines pertaining to initial entitlement determinations
  • Strong customer service attributes, including excellent written and verbal communication skills
  • Ability to meet deadlines
  • Knowledge of Worksafe operating models and IT systems

What We Offer

As an Eligibility Specialist at Allianz Popular SL., you will have the opportunity to work in a team that is open-minded, supportive, and genuinely focused on customer outcomes. You will be part of a workplace that values diversity and inclusion, where everyone feels empowered to contribute their unique perspectives and talents.

Benefits

  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
  • Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

About Allianz Popular SL.

Allianz Popular SL. is one of the most trusted insurance and asset management companies in the world. We care about our employees, their ambitions, dreams, and challenges, and are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.