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Eligibility Entitlement Specialist
2 months ago
We are seeking a highly skilled and experienced Eligibility Entitlement Specialist to join our team at Arthur J. Gallagher & Co. (AJG). As a key member of our Eligibility Branch, you will play a critical role in providing senior technical advice and support to Eligibility Officers in making complex Eligibility decisions.
Your responsibilities will include:
- Providing a cost-effective, professional, and customer-focused workers compensation claims management service by supporting the Eligibility team members to make sustainable and fair decisions relating to the lodgment of Workers Compensation claims.
- Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe.
- Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria.
- Collaborating with other claims departments, such as our Legal, Technical, and Dispute Resolution teams, to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice from our broader teams of claims experts.
We are looking for a Workers Compensation expert who has:
- A high level of workers compensation claims management technical expertise, or strong knowledge relating to determining Eligibility for Workers Compensation claims is essential (however, all areas of Workers Compensation experience will be considered).
- Strong client and customer engagement and relationship building expertise.
- Knowledge of general business and administrative practices.
- Excellent knowledge and application of the Accident Compensation Act.
- High level of analytical skills, attention to detail, and critical thinking.
- Coaching and mentoring skills and experience.
- A motivated disposition, with a passion for delivering quality outcomes for your customers.
- Attractive remuneration packaging and flexible work arrangements.
- Collaborative working environment – friendly, flexible, and supportive working environment which is built around great team support and rewarding opportunities.
- Paid Parental Leave scheme.
- A unique and exciting career – as our Company grows, so do the opportunities for our people.
- Opportunities for ongoing education and development.
- Service and performance recognition awards.
- Employee Assistance Program for yourself and immediate family members.
