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Strategic Knowledge Management Lead

1 month ago


Melbourne, Victoria, Australia Australian Super Full time
Job Summary

We are seeking a highly skilled Strategic Knowledge Management Lead to join our team at AustralianSuper. In this role, you will be responsible for developing and managing all aspects of knowledge management.

About the Role

This is a key position that requires significant experience in knowledge management, including system management, content creation, access management, training development and delivery, governance development, and analysis of system analytics.

Main Responsibilities
  • Develop and maintain detailed user instructions and training material for effective operation of the knowledge management system.
  • Train, coach, support, and oversee knowledge management administrators to ensure they achieve accuracy, quality, efficiency, and consistency in their assigned activities.
  • Work with external knowledge management systems partners and internal technology and business stakeholders to implement and manage the knowledge management system.
  • Assess the user impact of system software upgrades and develop appropriate user communications and training.
Requirements

To be successful in this role, you will need:

  • Significant experience with all aspects of knowledge management.
  • Ability to write clear, concise, professional, and operationally appropriate knowledge management content and governance procedures.
  • Demonstrated experience in working autonomously and being proficient in multitasking and business analysis.
  • Highly developed verbal, written, and interpersonal communication skills.
What We Offer

AustralianSuper offers a range of benefits, including:

  • Ongoing learning, coaching, and training opportunities.
  • Career opportunities across our expanding global organization.
  • Generous leave entitlements.
Estimated Salary: $120,000 - $150,000 per year