Duty Manager
5 days ago
We are seeking a highly skilled and experienced Duty Manager to join our team at Hotel Morris. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the hotel, including front office and food and beverage operations.
Key Responsibilities- Oversee the day-to-day operations of the hotel, maintaining a high level of visibility and presence in front office and guest contact areas.
- Assist with medical emergencies and cover night audit duties as required.
- Review arrival lists and anticipate guest needs, maintaining active liaison with housekeeping, guest relations, and food and beverage teams to ensure exceptional guest service.
- Meet and greet VIP guests, attend to special requests, and escort guests to rooms as directed.
- Maintain complete knowledge of all room types, hotel matrix, and facilities.
- Ensure optimum staffing levels in all areas of the hotel, utilizing associates on site as necessary.
- Address and resolve major complaints, communicating problems to management and advising steps taken to resolve, including responses to guest feedback surveys.
- Manage emergency situations, leading the staff, responding, and conducting detailed incident reports. All Duty Managers are Fire Wardens.
- Maintain a high level of product and service knowledge to explain and sell services and facilities to guests, keeping up to date on current guest, restaurant, and functions activities.
- Conduct training in security and fire evacuation procedures with assistance from the Chief Engineer, ensuring security procedures are in place for the area and security checks are conducted during each shift.
- Conduct shift briefings and ensure effective shift handovers, maintaining the Duty Manager's log book and liaising with department heads on various issues and complaints.
- Manage and assist the Guest Experience Manager with publishing rosters and submitting payroll.
- Manage and be accountable for controlling the Duty Manager float/Reception Float.
We are looking for a highly skilled and experienced Duty Manager who is passionate about delivering exceptional customer service and has a strong commitment to maintaining high standards of quality and safety.
You will have previous experience in a similar role, excellent communication and interpersonal skills, and a high standard of grooming and personal presentation. You will also possess a strong attention to detail, be flexible and reliable, and have a passion for delivering thoughtful hospitality and service that feels warm and welcoming.
We are a small team with a 'family' mentality, where we help each other and work together to achieve our goals. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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