Cloud Product Advocate

2 weeks ago

Melbourne, Victoria, Australia beBeeClientSuccess Full time $60,000 - $80,000
Job Description

As a key member of our organization, the Client Success Specialist plays a crucial role in ensuring the seamless transition of clients to our SMSF, Investment Management and Corporate Compliance software solutions.

Key Responsibilities:
  • Collaborate with existing and new clients to facilitate a smooth onboarding process for our cloud products and BGL Data Services
  • Deliver exceptional customer service to guarantee clients have a positive experience during migration and onboarding
  • Provide timely and professional assistance to clients through various communication channels
  • Organize client training sessions on BGL cloud products as required
Requirements

To succeed in this role, you will need:

  • Superb customer service skills with a strong focus on client satisfaction
  • The ability to manage sensitive data while maintaining confidentiality
  • Excellent communication and organizational skills to effectively handle multiple tasks and priorities
Benefits

As a valued member of our team, you can expect:

  • Additional annual leave, flexible work arrangements, and options to purchase extra leave
  • A hybrid working arrangement that balances work and personal life
  • Access to comprehensive learning and development opportunities, including annual budgets, plans, paid study leave, and growth opportunities
  • Social events and activities, such as monthly gatherings and annual celebrations
  • Health and wellbeing programs, employee assistance programs, flu shots, and sports clubs

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