Knowledge Specialist

5 days ago


North Lakes, Queensland, Australia Auto & General Full time

**Job Overview**

We are seeking a highly skilled Knowledge Specialist to join our Claims & Assessing team at Auto & General. This is an exciting opportunity to develop and maintain our knowledge base, ensuring seamless operations and driving business excellence.

**About the Role**

The successful candidate will be responsible for creating and maintaining high-quality knowledge articles, collaborating with subject matter experts to gather and document process information, and applying knowledge management design principles to sustain or improve team capabilities. Additionally, they will support the implementation of HIYA across the Claims & Assessing function, building relationships with cross-business stakeholders and supporting the onboarding and accreditation program.

**Key Responsibilities**

  • Develop and maintain accurate and up-to-date knowledge articles to ensure timely delivery of high-quality content
  • Liaise with key stakeholders to gather and document process information, ensuring consistency and adherence to guidelines
  • Apply knowledge management design principles to maintain best practice knowledge, quality, and quantity
  • Collaborate with cross-functional teams to implement HIYA and embed its use within the Claims & Assessing function
  • Support the onboarding and accreditation program, providing coaching and mentoring as needed

**Requirements**

  • Demonstrated experience in technical writing and documentation
  • Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization
  • Proven analytical and problem-solving skills, with attention to detail and critical thinking abilities
  • Effective time management and prioritization skills, with the ability to manage multiple projects simultaneously

**What We Offer**

  • A competitive salary package, including a base salary of **$80,000 - $100,000 per annum**, depending on experience
  • A range of benefits, including opportunities for professional development, flexible working arrangements, and a dynamic and inclusive work environment
  • The chance to work with a leading insurance company, contributing to the growth and success of our business

**How to Apply**

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you


  • Knowledge Specialist

    3 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe're seeking a skilled Knowledge Specialist to join our team at Auto & General. In this role, you'll play a critical part in driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes.Your Key ResponsibilitiesSupport the Recoveries & Settlements business functions with composing and maintaining...


  • North Lakes, Queensland, Australia Auto & General Full time

    Auto & General - Claims Knowledge SpecialistWe are seeking a highly skilled Claims Knowledge Specialist to join our team at Auto & General in North Lakes. This role is responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.About the RoleThis is an exciting opportunity to work with a...


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    About the RoleFuse Recruitment is seeking an experienced Knowledge Content Specialist to join their team. As a key member of the Recoveries & Settlements Team, you will play a crucial role in driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes.Your primary responsibility will be to ensure the company's...

  • Knowledge Specialist

    2 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    Key ResponsibilitiesThe Knowledge Writer will drive operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.Key tasks include:Procedure SupportSupport the Recoveries & Settlements business functions with composing...


  • North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.Salary InformationWe offer a competitive salary package with an estimated annual remuneration of $90,000-$120,000 depending on experience. This includes...

  • Knowledge Writer

    4 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Knowledge Writer - Process Improvement SpecialistAbout the Role:We are seeking a highly skilled Knowledge Writer to join our team at Auto & General. As a Knowledge Writer, you will be responsible for driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes through the continuous improvement of...


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    Are you a skilled technical writer looking for a challenging role in the insurance industry? If so, we have an exciting opportunity for a Knowledge Writer and Operational Excellence Specialist at one of Australia's fastest growing major domestic insurers.The company prides itself on its work-life balance, employee happiness, and reputation as a...

  • Knowledge Consultant

    2 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    Role SummaryThe role of Claims Knowledge Governance Specialist at Auto & General involves ensuring the effective implementation and maintenance of the Knowledge Governance Framework across the Claims & Assessing team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within agreed-upon timeframes.Liaise with subject matter experts and...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Knowledge Consultant to join our Claims & Assessing team. As a key member of our team, you will be responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.Key ResponsibilitiesKnowledge Article Management: Create and maintain knowledge articles...

  • Knowledge Consultant

    2 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking a highly skilled Knowledge Consultant - Claims to join our team at Auto & General. The successful candidate will be responsible for managing and maintaining our knowledge base to ensure it remains up-to-date and relevant to our Claims & Assessing team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Claims Knowledge Consultant will play a crucial role in ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within agreed timeframes.Liaise with key subject experts and stakeholders to gather and document process...

  • Knowledge Writer

    1 month ago


    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job Title: Knowledge Writer - Process and Procedure ExpertAre you a skilled technical writer with a passion for creating high-quality content? Do you have experience in process and procedure writing? We are seeking a Knowledge Writer - Process and Procedure Expert to join our team at Fuse Recruitment.Key Responsibilities:Develop and maintain technical...

  • Knowledge Writer

    4 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Knowledge Writer to join our team at Auto & General. As a key member of our Recoveries & Settlements team, you will play a critical role in driving operational excellence and delivering exceptional service to our customers.Key ResponsibilitiesTechnical Writing: Compose and maintain technical workflows and...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Resolution SpecialistAt Auto & General, we're seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for delivering exceptional claims service, ensuring that our customers receive the best possible outcome.Key Responsibilities:Determine proper policy coverage to conclude,...


  • North Lakes, Queensland, Australia Auto & General Full time

    We are seeking a skilled Claims Negotiation Specialist to manage a portfolio of Settlements files within our Recovery & Settlements Department. The ideal candidate will have a sound knowledge of the claims process, sharp analytical skills, and excellent negotiation and communication abilities.Key Responsibilities:Manage a portfolio of liability filesAssess...


  • North Lakes, Queensland, Australia Demi International Full time

    Demi International is seeking a highly skilled Clinical Dermal Specialist to join our team in North Lakes.Estimated Salary: $60,000 - $80,000 per annumCompany OverviewWe are a dynamic and forward-thinking clinic dedicated to providing exceptional patient care and expertise in dermal therapy. As a Clinical Dermal Specialist, you will play a vital role in...


  • North Lakes, Queensland, Australia Auto & General Full time

    **Job Summary:**We are seeking a skilled Insurance Product Specialist to join our team at Auto & General. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and support.**About the Role:**This role will involve consulting customers regarding insurance products, conducting product demonstrations,...


  • North Lakes, Queensland, Australia Domino's Full time

    Looking for a career that offers flexibility and great pay? As a Pizza Delivery Specialist at Domino's, you'll have the opportunity to work in a fast-paced environment while delivering high-quality customer service.With our comprehensive training program, you'll be equipped with the skills and knowledge to succeed in this role. Our team members are fully...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job DescriptionAuto & General is seeking a skilled Dispute Resolution Specialist to join our team.The role involves providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis. As a Dispute Resolution Specialist, you will be responsible for managing the investigation and response to customer disputes received directly...

  • Pricing Specialist

    2 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    Pricing & Cost Control SpecialistWe are seeking an experienced Pricing & Cost Control Specialist to join our team at Auto & General. As a Pricing & Cost Control Specialist, you will be responsible for managing construction cost data and market knowledge to support our business strategy. Your expertise in applying construction practices and codes in Australia...