IT Infrastructure Specialist

1 week ago


Mount Pritchard, New South Wales, Australia Mounties Group Full time
About the Role

We are seeking an experienced IT Infrastructure Specialist to join our team in Mount Pritchard, NSW.

This is a full-time opportunity to work with our group, providing top-notch support for hardware and software issues across the organization.

Key Responsibilities
  • Manage and resolve helpdesk requests in a timely manner and record outcomes in ticketing system.
  • Assist in day-to-day system troubleshooting of user hardware and software problems.
  • Maintain clear and effective communication with stakeholders.
  • Perform installations and software upgrades.
  • Provide printer, laptop & mobile device support.
  • Assist in coordination and implementation of system updates.
  • Troubleshoot, administer and upgrade LAN/WAN infrastructure to maintain speed, security and integrity.
  • Create and manage user accounts and permissions.
  • Manage Virtual Machine infrastructure.
About You

To be successful in this role, you should have:

  • A minimum of 3 years' experience in an IT Help desk support and network management role.
  • Knowledge and experience in Active Directory, Azure, Office 365.
  • Virtual infrastructure experience.
  • Relevant qualification in Information Technology is highly regarded.
  • Exceptional verbal and written communication skills.
  • Advanced network diagnosis and troubleshooting.
  • Excellent ability to multi-task and work against multiple priorities.
  • High level of professionalism with sensitivity to confidential information.
Our Benefits
  • Be part of Australia's largest group of registered clubs.
  • Discounted meals.
  • Free onsite parking.
  • Supportive and inclusive team and culture.
  • Uniforms provided.


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