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Technical IT Support Specialist for Mounties Group

1 month ago

Mount Pritchard, New South Wales, Australia Mounties Group Full time

About Us

Mounties Group is a Profit for Purpose organisation owned by its members, existing to improve the lives of our 250,000 members. We have operations across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

About the Role:

We are seeking an experienced Technical IT Support Specialist to join our team at Mounties, based in Mount Pritchard, NSW, on a full-time basis.

This role involves being the first line of support for hardware and software issues across the group. Key responsibilities will include managing and resolving helpdesk requests, day-to-day system troubleshooting, maintaining clear communication with stakeholders, performing installations and software upgrades, providing printer, laptop & mobile device support, assisting in coordination and implementation of system updates, troubleshooting LAN/WAN infrastructure and creating user accounts and permissions.

About You:

To be successful in this role, you should have:

  • A minimum of 3 years' experience in an IT Help desk support and network management role.
  • Knowledge and experience in Active Directory, Azure, Office 365.
  • Virtual infrastructure experience.
  • Relevant qualification in Information Technology is highly regarded.
  • Exceptional verbal and written communication skills.
  • Advanced network diagnosis and troubleshooting.
  • Excellent ability to multi-task and work against multiple priorities.
  • A high level of professionalism with sensitivity to confidential information.

Benefits:

This role offers:

  • The opportunity to be part of Australia's largest group of registered clubs.
  • Discounted meals.
  • Free onsite parking.
  • A supportive and inclusive team and culture.
  • Uniforms provided.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience.