Client Services Representative

2 weeks ago


Chatswood, Australia EBR Full time

**About EBR**

EBR is a leading global financial services company that specializes in currency exchange, foreign money exchange, and international remittances services. We are seeking a highly motivated and results-driven Client Services Executive to join our team.

**Job Summary**

The Client Services Executive will be responsible for providing exceptional customer experiences to our clients, ensuring timely support and resolving any issues that may arise. This role requires a strong focus on delivering high-quality service, maintaining key performance indicators (KPIs), and adhering to strict service level agreements (SLAs).

**Key Responsibilities**

  • Provide timely support to clients through various channels, including phone, email, and live chat.
  • Proactively identify opportunities to improve the client experience and implement changes to enhance service delivery.
  • Maintain KPIs and SLAs, both individually and as a team, to ensure exceptional service standards.
  • Escalate client issues in a timely manner to ensure a consistently high level of service.
  • Participate in targeted outbound calling initiatives to drive business growth.
  • Ensure compliance with regulatory requirements, including RG146 certification and annual continuing professional development (CPD) points.

**Requirements**

  • Excellent communication and presentation skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Eligibility to work in Australia with a valid working visa.

**What We Offer**

EBR offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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