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Client Services Representative

2 months ago

Chatswood, Australia EBR Full time
Client Services Executive

Our client, a leading global financial company, is seeking a highly motivated and results-driven Client Services Executive to join their team in Chatswood, Sydney. As a key member of the team, you will be responsible for providing exceptional support to clients and driving business growth through proactive identification of opportunities to improve the client experience.

Key Responsibilities:
  • Deliver timely and effective support to clients, ensuring a positive experience through exceptional communication and problem-solving skills.
  • Proactively identify opportunities to improve the client experience, driving business growth and increasing customer satisfaction.
  • Maintain key performance indicators (KPIs) and service level agreements (SLAs), both individually and as a team.
  • Respond to and manage client queries through various channels, including phone, email, live chat, and messaging, ensuring professional and efficient communication.
  • Escalate client issues in a timely manner to ensure a consistently high level of client service.
  • Participate in targeted outbound calling initiatives to drive business growth.
  • Ensure compliance with regulatory requirements, including RG146 certification and annual continuing professional development (CPD) points.
Requirements:
  • Excellent communication and presentation skills.
  • Willingness to learn and improve.
  • Eligibility to work in Australia with a valid working visa.

This is an exciting opportunity for a motivated and results-driven individual to join a dynamic team and contribute to the growth and success of the company. If you are a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply.