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Customer Service Representative
2 months ago
The Customer Service Officer plays a vital role in providing services to the community from a local office, contributing to the effective delivery of quality services in the local office.
Key Responsibilities:
- Provide support and customer service on reception and associated front counter duties, including answering inquiries and referrals to other service providers.
- Provide administrative support to the casework team with a high level of attention to detail and a focus on customer service.
- Accurately prepare and enter information into corporate data systems and the client management system, maintaining client confidentiality.
- Ensure record management systems are maintained in accordance with Agency guidelines and policies.
- Provide secretariat support to group supervision and/or unit meetings, ensuring confidentiality is maintained.
- Distribute and dispatch mail and arrange couriers as needed.
- Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing, and repairs as required.
- Maintain stationery and office supplies and monitor and maintain office equipment.
- Promote compliance and adhere to policies, processes, and systems.
The successful candidate will provide accurate, quality, and timely administrative services to the office, dealing with competing priorities and deadlines.
Requirements:
- Maintain quality client service and staff support in a challenging environment with high workloads.
- Appreciate the nature of services provided by caseworkers to clients, providing quality clerical support to a casework team and prioritizing team demands.
- Work as a member of the administrative team and when assigned to a casework team, as a member of that team.
Whizdom Recruitment is a leading recruitment agency providing top talent to various industries. We are committed to delivering exceptional service and supporting our clients in finding the best candidates for their roles.
