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Customer Service Representative

2 months ago

Chatswood, Australia O'Brien Glass Industries Limited Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at O'Brien Glass Industries Limited. As a key member of our Customer Service and Administration Team, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

Key Responsibilities:

  • Provide face-to-face customer service, greeting customers and visitors with a positive and helpful attitude.
  • Ensure customers have the best experience within the branch, answering inquiries and providing support to the manager and daily operations.
  • Effectively communicate with customers, providing updates on delivery lead times and resolving issues in a timely manner.
  • Undertake repair inspections on vehicles and explore customer needs, educating them on our full scope of services.
  • Issue invoices and raise job authorities as required, scheduling repair bookings and sourcing suitable resolutions to customer concerns.

About You:

  • Professional communication and presentation skills, with excellent verbal and written communication skills.
  • A current driver's license and ability to work in a fast-paced environment.
  • Excellent time management and prioritization skills, with intermediate to advanced Microsoft Office skills.

Benefits:

  • A supportive and collaborative team environment, with growth and development opportunities.
  • A competitive salary, reward and recognition programs, and a chance to realize your potential and build a great career with O'Brien.