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Customer Service Representative

2 months ago

Chatswood, Australia Whizdom Recruitment Full time
About the Role

The Customer Service Officer plays a vital role in providing services to the community from a local office, contributing to the effective delivery of quality services in the local office.

Key Responsibilities:

  • Provide support and customer service on reception and associated front counter duties, including answering inquiries and referrals to other service providers.
  • Provide administrative support to the casework team with a high level of attention to detail and a focus on customer service.
  • Accurately prepare and enter information into corporate data systems and the client management system, maintaining client confidentiality.
  • Ensure record management systems are maintained in accordance with Agency guidelines and policies.
  • Provide secretariat support to group supervision and/or unit meetings, ensuring confidentiality is maintained.
  • Distribute and dispatch mail and arrange couriers as needed.
  • Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing, and repairs as required.
  • Maintain stationery and office supplies and monitor and maintain office equipment.
  • Promote compliance and adhere to policies, processes, and systems.
Requirements

The successful candidate will:

  • Provide accurate, quality, and timely administrative services to the office, while dealing with competing priorities and deadlines.
  • Maintain quality client service and staff support in a challenging environment and with high workloads.
  • Appreciate the nature of services that caseworkers provide to clients, to provide quality clerical support to a casework team and prioritize the demands of the team.
  • Work both as a member of the administrative team and when assigned to a Caseworker Team and professional staff, as a member of that team.