Customer Service Representative

1 week ago


Chatswood, Australia Whizdom Recruitment Full time
{"title": "Customer Service Officer", "description": "About Our Client

Our client is a leading NSW Government Department dedicated to providing vital support to individuals and families across New South Wales.

Their focus is on ensuring access to safe, affordable housing, offering services to people with disabilities, and delivering community support at a local level.

About the Role

The Customer Service Officer plays a crucial role in providing services to the community from a local office, including a range of client and administrative services that contribute to the effective delivery of quality services in the local office.

Key Responsibilities
  • Provide exceptional customer service on reception and associated front counter duties, including answering telephones and referrals to other service providers.
  • Offer administrative support to the casework team at the local office, with a high level of attention to detail and a focus on customer service.
  • Accurately prepare and enter information into corporate data systems and the client management system, maintaining client confidentiality at all times.
  • Ensure record management systems are maintained in accordance with Agency guidelines and policies.
  • Provide secretariat support to group supervision and/or unit meetings, ensuring confidentiality is always maintained.
  • Distribute and dispatch mail and arrange couriers as needed.
  • Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing, and repairs as required.
  • Maintain stationery and office supplies and monitor and maintain office equipment.
  • Promote compliance and adhere to the policies, processes, and systems.
Requirements
  • Provide accurate, quality, and timely administrative services to the office, while dealing with competing priorities and deadlines.
  • Maintain quality client service and staff support in a challenging environment and with high workloads.
  • Appreciate the nature of services that caseworkers provide to clients, to provide quality clerical support to a casework team and prioritize the demands of the team.
  • Work both as a member of the administrative team and when assigned to a Caseworker Team and professional staff, as a member of that team.
What's on Offer

This contract is available for an initial 4-month term with likely extensions.

Located in Chatswood, Sydney.

For more information, please contact George Wright at Whizdom Recruitment.

", "lang_code": "en-US"}

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