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IT Technical Support Professional
3 weeks ago
Job Overview
We are seeking an experienced IT Support Specialist to provide technical assistance via remote tools and troubleshoot escalated technical issues.
Key Responsibilities:
- Administer Intune, Autopilot, and Endpoint Manager including compliance and Conditional Access.
- Support Microsoft 365 platforms: Exchange, SharePoint, Teams, Purview, and Entra ID.
- Implement and manage security controls aligned with Zero Trust principles.
- Contribute to IT projects such as user migrations, policy rollouts, and license optimisation.
Requirements:
- Aged care or healthcare IT experience is advantageous but not required.
- Experience in a similar Level 2 or escalated support role.
- Solid experience with Microsoft cloud technologies.
- A strong problem-solver with a proactive mindset.
About the Role:
Dovida provides high-quality home care services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
