Hotel Concierge Attendant

2 weeks ago

Sydney, New South Wales, Australia Crown Hotels Full time $60,000 - $80,000 per year
Company DescriptionThe role
  • Delivering professional, smooth and effective daily operations of the Hotel or Residential Concierge desks
  • Providing suggestions and coordinate activity services on behalf of guests and residents such as facilities, bookings and reservations
  • Maintaining excellent product knowledge of events and facilities of Crown Hotels and the broader Crown complex; including Crown Rewards, retail, gaming, food and beverage and entertainment
  • Liaising with other departments across the hotel such as Front Office, Bell, Spa & Housekeeping to ensure successful delivery of daily operational requirements
  • Following SOPs and systems appropriately with regard to special requests and account payments
  • Ensuring data entry/admin and history records are managed accurately in MYBOS and Opera PMS
  • Supporting the wider Concierge team with overflow, including reservations, tours and local knowledge
You'll have:
  • Experience in a similar frontline / customer-facing role within a hotel or residential apartment environment
  • Availability to commit to shifts across a 24/7 rotating roster (including days, nights and weekends)
  • Proven ability and skills to provide superior customer service standards and requirements in a luxury setting
  • Ability to thrive in a high-volume, fast paced guest-facing environment
  • Strong technology skills with ability to manage multiple tasks at the same time
  • Intermediate skills with the Microsoft office suite of products (Word, Excel, SharePoint, Teams etc)
  • Understanding of Property Management Systems (preferably OPERA or MYBOS)
  • A qualification in hospitality or business-related qualification will be highly regarded
  • Permanant, unrestricted Australian working rights
What we offer you:
  • Full-time, permanent opportunity based in the luxurious Crown Sydney
  • Complimentary meals at our on-site staff restaurant (variety of hot foods, salad sandwich bar, fruit and pastries)
  • Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
  • Tailored uniform provided, laundered free on-site for every shift
  • Opportunity to take part and be rewarded in Crown's group-wide recognition and awards program
  • Ability to be an active member and contribute to Crown's community, diversity & inclusion committees
  • Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and more
Additional InformationWhat you can expect from us

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