Luxury Hotel Ambassador

2 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $90,000 - $120,000
Job Description

As a Chief Concierge, you will play a vital role in creating exceptional guest experiences at our luxury hotel. Your primary responsibility will be to coordinate guests' needs, special requests, and enquiries to ensure superior service and value for our guests.

You will be the first point of contact for every guest, providing seamless support across the concierge, bell desk, and door operations. You will also be responsible for maintaining a polished and welcoming lobby and concierge environment.

Key responsibilities include:

  • Providing proactive and personalized service to meet guests' expectations
  • Resolving guest requests, concerns, and enquiries in a timely and professional manner
  • Building meaningful relationships with guests through brief interactions and ensuring a lasting positive impression
  • Adapting effortlessly to diverse cultural expectations of guests from around the globe
Requirements

We are seeking an experienced and skilled individual with a minimum of four years' experience in a luxury or upscale hotel environment as a Concierge, including at least one year in a supervisory or leadership role.

Key qualifications include:

  • Guest excellence: Proven ability to elevate the guest journey through exceptional service, innovation, and effective stakeholder engagement
  • Membership in Les Clefs d'Or or actively pursuing this accreditation
  • Technological proficiency: Confident in using industry systems such as Opera and Microsoft Office Suite
  • Outstanding communication skills: Articulate in both written and verbal communication, with the confidence to engage, influence, and inspire
Benefits

We offer a competitive salary that rewards all your hard work, along with a wide range of benefits designed to help you live your best work life. These include laundry for business attire, impressive room discounts, and access to exclusive products and services.

We also provide comprehensive training and development opportunities to help you grow and succeed in your career.

Working with Us

At our company, we pride ourselves on creating inclusive teams where everyone feels welcome and valued. We celebrate diversity and encourage colleagues to bring their whole selves to work.

Our mission is to provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance, and we know that to work well, we need to feel well – both inside and outside of work.

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