Patient Experience Liaison

2 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $93,000

We are seeking a dynamic Customer Service Officer to join our team in the St Vincent's Fitzroy Cardiovascular Centre.

Key Responsibilities:
  • Greet patients and their families on arrival into hospital
  • Book appointments for inpatient and outpatient services
  • Process invoices and payments for outpatient services
  • Admit and discharge patients to the Cardiovascular Centre

The ideal candidate will possess exceptional communication and administration skills, excellent interpersonal skills, and adaptability. Strong attention to detail, ability to prioritise tasks, and previous experience in customer service healthcare environments or patient record databases are essential.

About This Role:

This role offers an exciting opportunity to work in a fast-paced environment, providing exceptional customer service to patients and their families. As a Customer Service Officer, you will be responsible for delivering a high level of service excellence, ensuring that patients receive prompt and efficient support.

Your Skills and Qualifications:

  • Exceptional communication and interpersonal skills
  • Strong administration and organisational skills
  • Ability to prioritise tasks and manage competing demands
  • Previous experience in customer service healthcare environments or patient record databases

Benefits:

This role offers a competitive salary and benefits package, including opportunities for professional development and growth.

What We Offer:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service, and we are committed to supporting each other in achieving this goal.



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