Communication Service Delivery Expert

2 days ago


Sydney, New South Wales, Australia Symbio Holdings Limited Full time

As a Communication Service Delivery Expert at Symbio Holdings Limited, you will play a critical role in ensuring the successful delivery of our communication services to our clients across the Asia-Pacific region.

Symbio is a leading software company that is changing the way the world communicates. We bring together everything needed to deploy and manage modern communication services, delivering the full communication stack from carrier infrastructure to enterprise collaboration.

The ideal candidate will have 3+ years of experience in Order Management, Processing, and fulfilling customer provisioning requests and orders. You will be responsible for managing the end-to-end management of customer provisioning and delivery orders, adding, moving, and changing customer services while delivering within specified service level agreements/targets.

In this role, you will work closely with our Service Delivery & Assurance Team Manager to ensure that our customers receive exceptional service. This includes effective communication with customers, working within a team environment, and maintaining a customer-focused approach.

To succeed in this position, you will need advanced stakeholder management experience, strong written and verbal communication skills, and an ability to influence and negotiate effectively. Additionally, you will have experience with Product Knowledge of telecommunications products & services, such as Voice Carriage, SIP/RTP, Mobile, Fax/Landline services, Data services, and Billing.

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, as well as a range of benefits including share options, generous parental leave, paid birthday leave, regular social events, social clubs, and a comfortable, fun, and diverse working environment.

This is an exciting opportunity for you to join a dynamic team and contribute to the growth and success of Symbio Holdings Limited. If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this role.



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