Customer Support and Service Delivery Expert

6 days ago

Sydney, New South Wales, Australia Philips Full time
Role Overview

We are seeking an experienced Customer Support and Service Delivery Expert to join our team in NSW. In this critical customer-facing role, you will be responsible for maintaining and developing robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of medical equipment.

Key Responsibilities
  • Maintain and develop strong customer relationships through exceptional service delivery, including corrective and preventative maintenance, commissioning, and installation of equipment.
  • Participate actively in the sales process, providing expert technical support throughout the customer relationship lifecycle.
  • Lead the management and support of technical escalations, ensuring all stakeholders are updated on progress according to company processes.
  • Provide best-in-class service to customers with technical support, maintenance, and repairs on equipment.
  • Determine cost-effective repair solutions to minimize customer downtime.
  • Stay up-to-date with new technologies relevant to your area of focus through ongoing training and development.
Requirements

To succeed in this role, you will need:

  • A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or a related field.
  • Experience in customer-facing service engineering within the medical equipment industry.
  • Strong IT skills and ability to work in a fast-paced environment.
  • A Restricted Electrical License and full AU driver's license.
What We Offer

We welcome you to a challenging, innovative environment with great opportunities for growth. Our benefits include:

  • A competitive salary of approximately $120,000 per annum.
  • A company car.
  • Learning and Development opportunities through Philips University.
  • The Philips Employee Shop allows employees to purchase Philips products at discounted prices.
  • Flexibility in a career with a positive and supportive atmosphere.
About Philips

Philips is a global healthcare company committed to improving lives through innovation. We strive to create meaningful moments of care, whether in hospitals, living rooms, or boardrooms. Join us in shaping a healthier society through meaningful work.

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