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Implementation Specialist
1 month ago
Job Title: Implementation Specialist
Job Summary:
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We are seeking an Implementation Specialist to join our Professional Services team in Melbourne, Australia.
Key Responsibilities:
- Support the pre and post sales process by recommending best practice use of the established Solera product set.
- Act as a technical customer-facing expert, able to communicate clearly and easily with both business and technical contacts.
- Gather all customer requirements to deliver a thorough and customer-focused implementation and configuration strategy.
- Ability to document test scenarios of configuration to support QA.
- Collaborate with both configuration and training teams to deliver customer requirements and the broader Solera team to deliver new product developments.
- On occasion, train the customer on the newly delivered configuration.
- Cross-functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.
- Provide 3rd-level support on customer deliveries and SME products.
Requirements:
- University degree in Business, Engineering, Computer Science, or equivalent.
- 7+ years of experience delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology.
- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to 'think out of the box' to deliver value solutions to customers.
- Excellent customer-facing skills, collaboration, and communication.
- Commercially aware and able to support sales opportunities to deliver best results with least cost.
- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
- Meticulous attention to detail.
- Extensive use of JIRA, Confluence, and Office365.
- Experience of technical implementations/integration project and configuration, particularly covering any of SOA, APIs, API management, SOAP, XSLT, Postman, Swagger, Oauth, XML, CSS.
- Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations.
What We Offer:
- Terrific opportunity to work for a Global leader in SaaS.
- Deliver leading-edge software for our customers, who include some of Australia's biggest brands.
- Fleixble work arrangements / hybrid work.
- An ultra-modern, supportive and fun workplace in based in the heart of Cremorne/Richmond (the Silicon Valley of Melbourne).
