Customer Experience Officer

3 weeks ago


Perth, Western Australia City of Perth Full time

Deliver exceptional service to the City of Perth's community and visitors as a Customer Experience Officer.

About the Role
  • Provide first-class customer service through various channels, including concierge, telephone, social media, and email.
  • Assist customers by offering up-to-date information on the City's activities, events, and current matters.
  • Meet key performance indicators (KPIs) while working collaboratively, seeking feedback, and participating in training.
Key Responsibilities
  1. Support customers across multiple touchpoints with empathy and efficiency.
  2. Share knowledge about the City's services and initiatives to enhance the customer experience.
  3. Work towards delivering outstanding results, adhering to quality standards, and continually improving processes.
Requirements
  • Demonstrate excellent written and verbal communication skills.
  • Show ability to navigate complex systems to provide accurate information to customers.
  • Prioritize tasks effectively to meet customer needs and achieve business objectives.
  • Show enthusiasm for delivering exceptional service in a fast-paced environment.
Eligibility
  • Hold a valid right to work in Australia.
  • Obtain a satisfactory National Police Clearance within 3 months of employment.
How to Apply

Please submit your application, including your resume, cover letter addressing the selection criteria, and any relevant qualifications or certifications.



  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Job DescriptionFisher & Paykel Customer Services Pty Ltd is a renowned Australasian brand with a global presence, driven by its values of being trusted, sustainable, innovative, generous, and curious.We are seeking an experienced Appliance Service Technician to join our Perth team. The ideal candidate will possess strong communication skills, be...


  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The OpportunityWe are seeking a skilled Appliance Service Technician to join our team in Perth. As a trusted partner, we value our customers and strive to provide exceptional service and support.Key Responsibilities:Repair and Maintenance: Conduct professional quality service repairs directly to our customers at their residence or in the workshop.Product...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job DescriptionA career opportunity has arisen for a Customer Experience Leader - Front Office to join our team at Pan Pacific Perth. This role is responsible for delivering exceptional customer experiences and ensuring seamless interactions between guests, teams, and departments.Key ResponsibilitiesGuest Services:Respond to guest requests in a timely and...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    About Bendigo BankWe're a bank that's big enough to offer you every opportunity, yet small enough to maintain a strong community feel.Our Customer Service Officers are the face of the branch, and we're looking for someone who can lead the way with our unique philosophy.About the RoleAs a Customer Service Officer, you'll be helping customers with...


  • Perth, Western Australia TSA Group Full time

    TS Group Job OfferThis is a full-time role at our office in West Perth, near City West Train Station.Salary Details: We offer an estimated salary of AU$55,000 - AU$65,000 per year, depending on experience and qualifications.About the Role:We are looking for a highly skilled Customer Service Officer to join our Tier 1 Digital Support team. As a Customer...


  • Perth, Western Australia TSA Group Full time

    Job Summarya Customer Service Officer role with TSA Group - Australia, supporting Services Australia in their mission to provide essential payments and services to Australians.This position involves working in a dynamic team, helping customers with diverse needs, and utilizing problem-solving skills to create positive experiences.About the PositionRepresent...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    About UsWe're a community-driven bank that's big enough to offer opportunities, yet small enough to maintain a strong sense of community. Our unique philosophy empowers our Customer Service Officers to lead the way in delivering exceptional customer experiences.About the RoleAs a Customer Service Officer, you'll be the face of our branch, interacting with...


  • Perth, Western Australia TSA Group Full time

    OverviewWe are seeking a Customer Service Officer to join our TSA Group team in West Perth.Key ResponsibilitiesRepresent the company in our Digital Support team, delivering top-notch customer service.Utilize self-service portals to assist customers in finding the information they need.Maintain genuine connections with customers, making every interaction a...


  • Perth, Western Australia Aviva Full time

    Are you passionate about delivering exceptional customer service?We're looking for an enthusiastic and motivated individual to join our Insurance Customer Service Team as a Customer Experience Specialist.In this role, you will be responsible for providing telephone support to our customers, processing and servicing their insurance policies, and gathering the...


  • Perth, Western Australia TSA Group Full time

    Job OverviewTSA Group is seeking a talented Customer Service Agent to join our Tier 1 Digital Support team in West Perth, Western Australia.About the RoleThis full-time position offers comprehensive training and the opportunity to work with everyday Australians through essential payments and services. As a Customer Service Officer, you will be part of a...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    Help Customers Succeed at Bendigo BankBendigo Bank is a community-focused bank that empowers individuals to achieve their financial goals. As a Customer Service Officer, you will be the face of our branch, providing exceptional customer service and support.The role involves helping customers with transactions, educating them on our online platforms and...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    At Bendigo Bank, we believe that our customers are at the heart of everything we do. As a Customer Service Officer, you will be the face of our branch and play a vital role in delivering exceptional customer experiences.We're big enough to offer every opportunity, yet small enough to maintain our community feel. You'll be part of a team that values boldness,...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    About UsBendigo and Adelaide Bank is a unique organization that offers every opportunity for growth and development. With a strong community feel, you can be bold and take calculated risks, knowing you have the support of your team and leaders.Our PhilosophyWe believe in doing more, dreaming more, and becoming more. We strive to make a positive impact on our...


  • Perth, Western Australia TR3 Recruitment Full time

    Job OverviewWe are seeking a skilled Customer Service Officer to join our team in Warwick, WA location. This role offers a great opportunity for career growth and professional development in a dynamic retail banking environment.


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    We are seeking a dedicated Customer Care Specialist to join our team in Perth, Australia. This is a fantastic opportunity for individuals who genuinely care about providing exceptional customer service and want to grow their career with the Commonwealth Bank of Australia.The ideal candidate will be empathetic, resilient, and able to communicate effectively...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    About Bendigo BankWe're a community-focused bank that offers every opportunity for growth and development. Our unique philosophy sets us apart, and we're looking for someone to be the face of our branch.Job SummaryThe Customer Service Officer is a permanent, full-time position located at Community Bank Collie. As the first point of contact for customers, you...


  • Perth, Western Australia City of Perth Full time

    About the City of PerthThe City of Perth is a vibrant and diverse community, with a rich history and culture. As a Customer Experience Officer, you will be part of a team that delivers exceptional service to our community and visitors.Job DescriptionThis role involves providing first-class customer service across various channels, including concierge,...


  • Perth, Western Australia Programmed Full time

    Key ResponsibilitiesSome of the key responsibilities of this role include:Process sales orders for customers, repeat and new orders. Amend sales orders and product specifications as required. Manage customer order and delivery protocols. Ensure all order quantities outside agreed standard order quantities are captured. Ensure accuracy of data entry...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    Welcome to Bendigo Bank, a leader in the banking and finance industry where you can make a real impact for both your customers and community. As a Casual Customer Service Officer, you will be the face of the branch, leading the way with our unique philosophy.This is a varied role where you can help your customers meet their financial goals and have some fun...


  • Perth, Western Australia City of Perth Full time

    At the City of Perth, we are seeking enthusiastic and passionate individuals to join our team of Superstar Customer Experience Officers.About the RoleWe are looking for talented individuals who can provide first-class customer service when assisting customers across various channels, including concierge, telephone, social media, and email. Your primary...