Customer Experience Officer
3 weeks ago
Deliver exceptional service to the City of Perth's community and visitors as a Customer Experience Officer.
About the Role- Provide first-class customer service through various channels, including concierge, telephone, social media, and email.
- Assist customers by offering up-to-date information on the City's activities, events, and current matters.
- Meet key performance indicators (KPIs) while working collaboratively, seeking feedback, and participating in training.
- Support customers across multiple touchpoints with empathy and efficiency.
- Share knowledge about the City's services and initiatives to enhance the customer experience.
- Work towards delivering outstanding results, adhering to quality standards, and continually improving processes.
- Demonstrate excellent written and verbal communication skills.
- Show ability to navigate complex systems to provide accurate information to customers.
- Prioritize tasks effectively to meet customer needs and achieve business objectives.
- Show enthusiasm for delivering exceptional service in a fast-paced environment.
- Hold a valid right to work in Australia.
- Obtain a satisfactory National Police Clearance within 3 months of employment.
Please submit your application, including your resume, cover letter addressing the selection criteria, and any relevant qualifications or certifications.
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