Customer Experience Ambassador

14 hours ago


Perth, Western Australia TSA Group Full time

TS Group Job Offer

This is a full-time role at our office in West Perth, near City West Train Station.

Salary Details: We offer an estimated salary of AU$55,000 - AU$65,000 per year, depending on experience and qualifications.

About the Role:

We are looking for a highly skilled Customer Service Officer to join our Tier 1 Digital Support team. As a Customer Service Officer, you will be the face of TS Group, providing top-notch service to our customers and ensuring their needs are met.

Your Key Responsibilities:

  • Serve Our Customers: Use self-service portals to help customers find the information they need and provide them with solutions to their problems.
  • Build Connections: Make every customer feel valued and heard with genuine connections and empathy.
  • Creative Problem-Solving: Handle challenges with creativity and a solution-focused approach.
  • Show Empathy: Support our most vulnerable customers, making a big impact in their lives.
  • Customer Care: Deliver exceptional service in every interaction, leaving customers happy and satisfied.

What We're Looking For:

  • InTEGRITY: Be respectful, open, honest, and authentic in all your interactions.
  • Tech-Savvy and Smooth Talker: Navigate different systems easily and communicate effectively with customers and colleagues.
  • Driven and Resilient: Take on challenges and bounce back stronger, always striving for excellence.
  • Big Heart: Care deeply about making a positive impact on people's lives and delivering outstanding customer service.
  • Availability: Work within our rotating roster, Monday – Friday, 7 am - 7 pm.

Working with Us:

As a member of our team, you can expect a super supportive environment, full-time paid comprehensive training, and the opportunity to make a real difference in people's lives.



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