Customer Experience Officer

2 weeks ago


Perth, Western Australia City of Perth Full time

At the City of Perth, we are seeking enthusiastic and passionate individuals to join our team of Superstar Customer Experience Officers.

About the Role

We are looking for talented individuals who can provide first-class customer service when assisting customers across various channels, including concierge, telephone, social media, and email. Your primary responsibility will be to assist customers by providing up-to-date information on the City's activities, events, and current matters.

  • Main Responsibilities:
  • Provide exceptional customer service via multiple channels
  • Assist customers with inquiries about City events and activities
  • Deliver high standards of service by meeting Key Performance Indicators (KPIs)
About You

To succeed in this role, you will need to possess strong written and verbal communication skills, as well as the ability to navigate numerous systems to support our customers. Your experience in frontline customer service and familiarity with delivering service expectations are essential. Additionally, you should be able to prioritize tasks effectively.

  • Key Requirements:
  • Strong written and verbal communication skills
  • Ability to work well in a team and independently
  • Experience in frontline customer service
  • Ability to navigate multiple systems
  • Strong prioritization skills

Above all, you will embody our values of commitment, teamwork, courage, and respect, which enable us to come together to lead and support our community.

What We Offer

We offer a competitive salary of $69,590 per annum, plus superannuation. As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. Our benefits package includes flexible working arrangements, opportunities for professional development, and a comprehensive employee assistance program.

In addition to these benefits, you will be part of a diverse and inclusive team that is dedicated to making a positive impact in our community. If you are passionate about delivering exceptional customer service and want to make a difference, we encourage you to apply for this exciting opportunity.



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