Hearing Health Administration Professional
2 weeks ago
Key Responsibilities:
- Deliver exceptional reception and administrative services to the clinic, adhering to established protocols.
- Efficiently manage appointment bookings to optimize clinic room utilization for clinicians and student placements.
- Process client registrations, referrals, invoices, and refunds while navigating third-party funding programs.
- Accurately record and maintain confidential client information, ensuring data integrity and privacy.
- Respond promptly to queries from staff, visitors, and the public regarding the clinic and its activities.
- A minimum of [insert relevant experience] years of experience in reception and administration roles, preferably within a healthcare setting.
- Demonstrated ability to provide best-practice customer service, with a focus on empathy and understanding.
- Excellent organizational skills, including prioritization, attention to detail, and high accuracy.
- Strong communication and interpersonal skills, with the capacity to build rapport with clients and colleagues.
- Familiarity with principles of confidentiality and data protection.
The Macquarie University Speech and Hearing Clinic is dedicated to delivering high-quality integrated health services and excellence in clinical education.
Selection Criteria:- Proven experience in a strong client-focused environment, ideally within a healthcare setting.
- Sound verbal and written communication skills, with a demonstrated ability to establish positive relationships with clients.
- Exceptional organizational and time management skills, with a keen eye for detail and high accuracy.
- Ability to work effectively as part of a collaborative team, contributing to a positive culture.
- Understanding of privacy and confidentiality principles, with a commitment to upholding these values.
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