Quality Hearing Health Care Professional
2 weeks ago
We are seeking a professional to fill a pivotal role contributing to clinic performance and enhancing our customers' experience.
This opportunity involves collaborating with Clinicians and Hearing Technicians to provide quality hearing health care outcomes for all clients.
The successful candidate will perform sales generating activities, book and confirm appointments, work with clients to determine their entitlement to government funding assistance and health fund rebates, follow up with existing clients to encourage renewal of the maintenance program, perform hearing screening checks, and provide administrative support for day-to-day clinic operations.
Key Responsibilities- Perform sales generating activities to help more people hear better (full training provided)
- Book and confirm appointments for clients with our online schedule tool
- Work with clients to determine their entitlement to government funding assistance and health fund rebates
- Follow up with existing clients to encourage renewal of the maintenance program
- Perform hearing screening checks (full training provided)
- Provide administrative support for day-to-day clinic operations
The ideal candidate will have:
- Previous sales and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic (preferred)
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Higher School Certificate (HSC) or TAFE Qualification
- Computer literacy skills
We offer a competitive salary, super, and performance incentives. You will also enjoy:
- Permanent, Part-time position
- Supportive hearing care team
- Professional development through clear career path and professional training
- MyRewards program - discounts to over 300 retailers and services
- Online Wellbeing centre - activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts
We value diversity and inclusion. We are a supportive culture where everyone can thrive and succeed.
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