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Hearing Health Specialist
2 weeks ago
We are a leading provider of innovative hearing care solutions, dedicated to helping people enjoy the delight of hearing. Our team is on a mission to enable a life without limitations, and we need your help
We have exciting opportunities for customer service/admin professionals to work in our clinics across New South Wales, providing general support and leave cover for our busy hearing clinics. You will play an important role within our business, providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.
As a Client Care Representative, you will be responsible for welcoming clients, managing their experience for optimal outcomes, scheduling and confirming appointments, providing administrative support to our clinicians, and efficiently managing the day-to-day operations of our clinics. You will also learn and competently use a range of software and applications, and have the opportunity to grow and develop in your role and beyond.
To succeed in this role, you will require prior experience in face-to-face customer service and/or administration, a passion for delivering an amazing client experience, great communication and active listening skills, resilience, self-motivation, and lots of energy.
We offer a values-driven and people-centered culture, being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Key Responsibilities:
- Welcome clients and manage their experience for optimal outcomes
- Schedule and confirm appointments
- Provide administrative support to clinicians
- Manage day-to-day operations of clinics
- Leverage software and applications to deliver exceptional service
What We Offer:
- A values-driven and people-centered culture
- A dynamic and supportive team environment
- The opportunity to grow and develop in your role and beyond
- A chance to make a difference in people's lives
Requirements:
- Prior experience in face-to-face customer service and/or administration
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation, and lots of energy
About Us:
We are a leading provider of innovative hearing care solutions, dedicated to helping people enjoy the delight of hearing. Our team is on a mission to enable a life without limitations, and we need your help Whether you're looking for a new challenge or just starting your career, we invite you to join our team and be part of something special.
