Hearing Health Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

Delivering Exceptional Customer Service

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We are seeking a dedicated professional to join our team as a client facing representative. This role involves providing top-notch customer service and support to our clients, ensuring their experience is nothing short of exceptional.

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Your key responsibilities will include:

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  • Welcoming clients and managing their experience for optimal outcomes;">
  • Scheduling and confirming appointments for our clients;">
  • Providing administrative support to our clinicians (audiologists/audiometrists);">
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures;">
  • Managing the clinic phone line and shared email inbox;">
  • Billing our clients correctly and taking a range of payments.">
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To be successful in this role, you will need:

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  • Prior experience in face-to-face customer service and/or administration roles;">
  • A passion for delivering an amazing client experience;">
  • Great communication and active listening skills;">
  • Resilience, self-motivation, and lots of energy;">
  • Excellent organisational and time management skills;">
  • Ability to work autonomously and effectively within a team;">
  • Focus on results and the best possible outcomes for both our clinic and our clients;">
  • Intermediate computer skills;">
  • An interest in learning about features and basic repair/maintenance of hearing aids.">
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What's in it for you?

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In return for your hard work and dedication, you can expect:

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  • ">
  • A competitive hourly rate plus super;">
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub;">
  • Generous employee discounts on Sonova products for yourself and your family;">
  • Online wellbeing centre & Employee Assistance Program (EAP);">
  • Access to the LinkedIn Learning Platform;">
  • Opportunity to grow and develop in your role and beyond;">
  • A values-driven and people-centred culture;">
  • Being part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry;">
  • A genuinely rewarding role with purpose and meaning.">
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If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we'd love to hear from you

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