Customer Service Advocate

1 week ago


Wollongong, New South Wales, Australia IMB Bank Full time

At IMB Bank, we're seeking enthusiastic professionals to join our team as Customer Service Representatives in the Wollongong Region.

This role involves providing exceptional service and support to our customers, helping them with their financial needs and enquiries. Key responsibilities include:

  1. Engaging with customers through face-to-face, phone, and online channels to address their banking and insurance needs.
  2. Exploring opportunities to find the right financial solutions that enhance our customers' positions.
  3. Utilizing various technologies, systems, and digital platforms, as well as cash handling and balancing.
  4. Collaborating with our Manager and team to achieve branch goals and objectives.
  5. Maintaining operational adherence to company and regulatory standards, policies, and procedures.

As a successful candidate, you'll demonstrate:

  • Experience in sales and service, preferably in retail, banking, or hospitality industries.
  • Cash handling experience and attention to detail.
  • A learning mindset and ambition to build a career in banking.
  • Proficiency in technology and MS Office programs/apps.
  • Honesty and integrity, with a commitment to following procedures and policy in a regulated environment.
  • A flexible approach and ability to prioritize work and problem-solve.
  • A genuine desire to help people and work directly with customers, as well as supporting a team.

We offer a supportive culture, competitive remuneration, wellbeing days, product concessions, and opportunities for professional growth and development.


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