Customer Advocate

4 weeks ago


Wollongong, New South Wales, Australia Northcott Full time

Customer Partner Role

We are seeking a skilled Customer Partner to join our team at Northcott, a leading disability services provider in NSW, ACT & QLD. As a key point of contact for our customers, you will be responsible for building and maintaining strong relationships, identifying opportunities for customers to meet their goals, and working closely with our customer engagement team.

Key Responsibilities:

  • Work from a person-centred framework to build and maintain strong relationships with customers
  • Identify opportunities for customers to meet their goals
  • Work closely with the broader customer engagement team to ensure the handover of customer-specific needs is captured as part of service delivery
  • Engage with the local community and be the face of Northcott, in line with organisational values
  • Conduct customer check-ins and periodical holistic service reviews
  • Information gathering and profile development and quality documentation audits - ensuring customers' goals and needs are captured and customer set-up is correct
  • Identify any resourcing issues and share insights with the coordinator/sales/other managers to support the management of customer expectations
  • Refer all potential new service requirements from customers (new and existing) to and from Sales
  • Process any new requests from account management
  • Plan reviews with coordinators
  • Manage customer funds and ensure value for money from customers' plans
  • Follow up/reconcile any non-funded customer activity

Requirements:

  • A passion for and recent experience in account management, customer management or equivalent health or disability services experience
  • Knowledge of the Person-Centred Practice Framework
  • Strong understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS)
  • Proven organisational skills with demonstrated ability to multi-task and manage time
  • Great organisational skills and a need to be busy and hands-on
  • Confidence with tools such as Word and Excel
  • Being a people person – someone who is a clear and confident communicator who loves building relationships and helping people through every medium – verbal and written
  • Great financial management skills

Why work for Northcott?

  • We are a leading disability services provider in NSW, ACT & QLD, providing services and support for people with disability and their families and carers.
  • You will have your contribution valued and have opportunities to grow your career with us.
  • A family-friendly workplace is offered, and support is provided for staff to manage their home and work lives effectively.
  • A new recognition and rewards program enables discounts at various retail and entertainment outlets.
  • Salary packaging benefit, gym membership and an insurance discount

Please submit an up-to-date resume and cover letter outlining your relevant skills and experience.



  • Wollongong, New South Wales, Australia IMB Bank Full time

    At IMB Bank, we're seeking enthusiastic professionals to join our team as Customer Service Representatives in the Wollongong Region. This role involves providing exceptional service and support to our customers, helping them with their financial needs and enquiries. Key responsibilities include:Engaging with customers through face-to-face, phone, and online...

  • Sales Associate

    2 weeks ago


    Wollongong, New South Wales, Australia Sussan Full time

    About the Role:As a valued member of our team, you will be responsible for creating an exceptional customer experience, providing styling advice and recommendations, and assisting with stock deliveries and visual merchandising. You will work collaboratively with your team to achieve store sales targets and KPI's. This is a supervisory role which involves...

  • Sales Team Member

    4 weeks ago


    Wollongong, New South Wales, Australia Sussan Full time

    About the Role:We're seeking a skilled and enthusiastic Sales Team Member to join our team at Sussan. As a key member of our sales team, you will be responsible for creating an exceptional customer experience, providing styling advice and recommendations, and working collaboratively with your team to achieve store sales targets and KPIs.Key...

  • Editorial Director

    1 month ago


    Wollongong, New South Wales, Australia Australian Community Media Full time

    Lead Our Newsroom into the FutureWe're seeking a seasoned journalist to drive our daily news agenda and develop high-quality content for our subscribers across all platforms.As our next Deputy Editor, you'll be responsible for mentoring and coaching a team of journalists, developing close relationships with key stakeholders, and performing under pressure...


  • Wollongong, New South Wales, Australia ACM Full time

    Australian Community Media is seeking an experienced journalist to join its high-performing team as a Lead Journalist and Newsroom Strategist. Based in the beautiful Illawarra region, this role offers the opportunity to lead the daily news agenda, develop first-class content for subscribers across all platforms, and mentor and train team members to build a...


  • Wollongong, Australia My NRMA Full time

    **Company Description** At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with...


  • Wollongong, Australia Sussan Full time

    **Job no**: 515499 **Work type**: Casual **Location**: Wollongong, Illawarra & South Coast **Categories**: Sales Team Member The Sussan Group - incorporating the much-loved and iconic Australian brands Sussan, Sportsgirl and Suzanne Grae - is a leading fashion retailer with a mission to make a positive difference in the lives of our customers, people,...


  • Wollongong, Australia Sussan Full time

    **Job no**: 515567 **Work type**: Permanent Part time **Location**: Wollongong, Illawarra & South Coast **Categories**: Sales Team Member As a much-loved fashion, sleepwear, and accessories brand, Sussan is committed to uplifting women across Australia through fashion that is a force for good - for our customers, people, community, and planet. We’re...

  • General Manager

    5 months ago


    Wollongong, Australia S2M Full time

    **This leading D2C eCommerce business is looking to hire** a distinguished** General Manager** to steer and manage online retail and warehouse operations for this leading lifestyle brand. This role is not just a job; it’s a journey—an adventure in driving operational excellence and delivering unparalleled customer experiences in the digital...


  • Wollongong, Australia S2M Full time

    **This leading D2C eCommerce business is looking to hire** a distinguished leader in the luxury goods sector. We are on the lookout for an **eCommerce Business Operations Manager** to steer and manage online retail operations. This role is not just a job; it’s a journey—an adventure in driving operational excellence and delivering unparalleled customer...


  • Wollongong, Australia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. Bringing you an opportunity to work in one of the world’s best workplaces for our Cotton On Brand. You must have flexible working availability from Monday to Sunday. **Benefits** - 50% off Cotton On Group Brands | Cotton On, Cotton On Body,...

  • Store Manager

    5 months ago


    Wollongong, Australia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. Bringing you a brand new opportunity at TYPO Wollongong **Benefits** - Competitive base salary + super - Local and Global career growth - progress your career across our 7 Brands - 50% off Cotton On Group Brands | Cotton On, Cotton On Body,...

  • Store Manager

    5 months ago


    Wollongong, Australia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. Bringing you a brand new opportunity at Cotton On Body Wollongong **Benefits** - Competitive base salary + super - Local and Global career growth - progress your career across our 7 Brands - 50% off Cotton On Group Brands | Cotton On, Cotton...


  • Wollongong, Australia IAG New Zealand Full time

    Make a difference as a **Technical Property Claims Assessor** Join the largest general insurance group in Australia and New Zealand. **Your Role** This is a pivotal role to ensuring IAG deliver an industry leading claims experience to both our customers and partner relationships. You'll be required to support customers with settlement and repair of...


  • Wollongong, Australia Hanes Brands Full time

    Be In Good Company - Good People - Join our team where we empower women to confidently be themselves, feel uplifted, included & empowered - Learn & Grow - Structured training & development programs for all employees that sets you up for success - Good Careers - Expand your career by growing internally within or across our different brands in retail...

  • Deputy Editor

    1 month ago


    Wollongong, Australia ACM Full time

    The Illawarra Mercury is looking for a gun journalist to join its high-performing team and lead the publication into the future. Based on the jaw-dropping Illawarra coastline, we're looking for someone to join a team of hard-working, inspiring and energetic journalists during a time of rapid change in Wollongong and the local news industry. This role will...


  • Wollongong, Australia atWork Australia Full time

    **Company Description** Who we are**: atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. To do that, we work with people to identify their goals...


  • Wollongong, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...


  • Wollongong, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...

  • Sports Reporter

    2 days ago


    Wollongong, Australia ACM Full time

    The Illawarra Mercury is looking for a sports journalist to join its high-performing team to lead the publication into the future. Based on the Illawarra coastline, we're looking for someone to join a team of hard-working, inspiring and energetic journalists during a time when of rapid change in Wollongong in the local news industry. This role will...


  • Wollongong, Australia Hanes Australasia Full time

    Be In Good Company Good People – Join our team where we empower women to confidently be themselves, feel uplifted, included & empowered Learn & Grow – Structured training & development programs for all employees that sets you up for success Good Careers – Expand your career by growing internally within or across our different brands in retail...


  • Wollongong, Australia Ability Action Australia Full time

    Company Description **_ Welcome to Ability Action Australia!_** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today! **_Help us help others_** to improve their access, development, independence, and overall health and...

  • Sports Reporter

    1 day ago


    Wollongong, Australia Australian Community Media Full time

    The Illawarra Mercury is looking for a sports journalist to join its high-performing team to lead the publication into the future.Based on the Illawarra coastline, we're looking for someone to join a team of hard-working, inspiring and energetic journalists during a time when of rapid change in Wollongong in the local news industry. This role will focus...