Customer Service Representative

2 weeks ago

Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time

We're seeking passionate individuals to fill various Customer Care Consultant roles within our growing team at Probe Asia Pacific Pty Ltd.

This exciting opportunity involves assisting families and carers by answering inbound calls, providing information, and advising on services that support independent living at home, along with short-term and long-term care solutions.

In this role, you'll play a crucial part in contributing to the well-being of our community. If you're someone who enjoys helping others and thrives in a fast-paced environment, we encourage you to apply for this rewarding position.

Key Responsibilities:

  • Answering inbound calls and providing exceptional customer service.
  • Discussing available options and advising on services that support independent living.
  • Working closely with families and carers to understand their needs and provide tailored solutions.

Requirements:

  • Exceptional customer service skills.
  • Proficiency in PC literacy and ability to navigate multiple systems.
  • Adaptability in a busy environment and strong multitasking skills.
  • Clear verbal and written communication skills.
  • Eagerness to learn and stay updated on changes in process.

Benefits:

  • Fantastic working culture and opportunities for career progression.
  • Unlimited access to a trusted mental health and well-being platform.

At Probe Asia Pacific Pty Ltd, we value diversity and inclusivity. We foster an environment where everyone can thrive and contribute to our collective success. If you share our commitment to equality and want to make a meaningful impact, we invite you to apply for this exciting opportunity.

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