Customer Service Representative
4 weeks ago
About the Role
IMB Bank is seeking a Customer Service Representative to join our Wollongong University Branch. As a key member of our team, you will provide exceptional service and support to our customers, helping them with their banking and insurance needs.
Key Responsibilities
- Deliver outstanding customer service through face-to-face, phone, and online interactions
- Explore new opportunities to find the right financial solutions for customers
- Utilize various technologies, systems, and digital platforms to provide efficient service
- Work collaboratively with the team to achieve branch goals and objectives
- Maintain high operational adherence and perform administrative duties
Requirements
- Experience in sales and service, preferably in retail, banking, or hospitality
- Cash handling experience and attention to detail
- A learning mindset and ambition to build a career in banking
- Proficiency in MS Office programs and technology
- Honesty and integrity, with a focus on following procedures and policies
- A flexible approach to work, with the ability to prioritize tasks and problem-solve
- A genuine desire to help people and work collaboratively with a team
What We Offer
- A supportive culture that promotes inclusion and employee wellbeing
- Competitive remuneration and benefits
- Opportunities for learning and professional growth
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