Application Support Specialist

1 month ago

Port Melbourne, Australia Transurban Full time
About the Role

We are seeking an experienced Application Support Specialist to join our team at Transurban. As a key member of our IT Operations team, you will be responsible for providing operational support to our critical Tolling system, ensuring its maximum availability and integrity.

Your primary focus will be on monitoring and maintaining the system's health, performing daily and periodic health checks, and taking proactive measures to prevent downtime. You will also be responsible for logging service requests, ensuring accurate and complete information, and communicating with customers regarding the status of their requests.

In addition, you will contribute to the development of IT Operations processes, procedures, and methodologies, ensuring that our team is equipped to deliver high-quality services to our customers.

Key Responsibilities
  • Perform 24/7 on-call duties on a rostered basis and perform after-hours work as required.
  • Proactively monitor billing system and perform daily/periodical health checks.
  • Action application service requests at a Level 1 & 2 level, in accordance with SLA guidelines to meet key department objectives.
  • Log service requests in the IT Service desk system and ensure they are maintained with accurate, complete and up to date information.
  • Ensure customers are kept informed of the status of their requests.
  • Contribute in the continuing development of IT Operations processes, procedures, standards and methodologies
Requirements
  • Experience in applications support of mission critical systems (Oracle Fusion suite desirable) preferred.
  • Skills using scheduling tools such as Jenkins, CA Workload Automation.
  • Technical support experience in Linux/UNIX, client/serve and networking environments with proficiency in the use of related diagnostic tools.
  • Experience in monitoring tools such as Splunk, Oracle Enterprise monitoring.
  • Knowledgeable in AWS Services
  • Exposure to Oracle RDBMS and Microsoft SQL Server
  • Experience analysing & documenting application configurations and operational processes.
  • Understanding of Service Oriented Architecture (SOA) and its application in the Oracle product suite is desirable.
  • Able to handle the challenges of a varied role in a dynamic organisation.
  • Ability to identify tasks and activities required to meet customer requirements and to set goals and priorities in line with business objectives.
About Transurban

At Transurban, we create city-sized solutions to solve pressing transport challenges. We're a dynamic organisation that values diversity, safety, and wellbeing. We offer a range of flexible working options, learning and development opportunities, and a range of benefits to support your career and wellbeing.

We're committed to creating a workplace where everyone belongs, and we welcome applications from diverse candidates. If you're passionate about technology and customer service, and you're looking for a challenging and rewarding role, we'd love to hear from you.

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