Application Support Specialist

4 months ago

Port Melbourne, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking an Application Support Specialist to provide operational support to Transurban’s core Tolling system, a critical element of the business that enables roadside transactions to be constructed into trips. which are then rated and allocated to an account for billing.

The Applications Support Analyst’s role is to maximise the operational availability and integrity of Transurban’s critical system applications (GLIDE & Oracle) with minimal risk, whilst delivering to agreed schedules and IT Operations Service Level Agreements. The role includes Incident & Problem management, performing Service Requests and Production related Changes. Ensuring we maintain high service standards across our existing applications is paramount, including contributing to continuous improvement ideas and actions within the team and stakeholders.
 

As our Application Support Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging, and exciting work.

This is a 12-month contract role, based in Melbourne CBD

Day-to-day, you will:

Perform 24/7 on call duties on a rostered basis and perform after hours work as required.Proactively monitor billing system and perform daily/periodical health checks.Action application service requests at a Level 1 & 2 level, in accordance with SLA guidelines to meet key department objectives.Log service requests in the IT Service desk system and ensure they are maintained with accurate, complete and up to date information.Ensure customers are kept informed of the status of their requests.Contribute in the continuing development of IT Operations processes, procedures, standards and methodologies

This role will suit someone with a curious mind and transferrable skills and experiences, including:

Experience in applications support of mission critical systems (Oracle Fusion suite desirable) preferred.Skills using scheduling tools such as Jenkins, CA Workload Automation.Technical support experience in Linux/UNIX, client/serve and networking environments with proficiency in the use of related diagnostic tools.Experience in monitoring tools such as Splunk, Oracle Enterprise monitoring.Knowledgeable in AWS ServicesExposure to Oracle RDBMS and Microsoft SQL ServerExperience analysing & documenting application configurations and operational processes.Understanding of Service Oriented Architecture (SOA) and its application in the Oracle product suite is desirable.Able to handle the challenges of a varied role in a dynamic organisation.Ability to identify tasks and activities required to meet customer requirements and to set goals and priorities in line with business objectives.

With a career at Transurban, you’ll enjoy a range of benefits, including:

A range of flexible working optionsLearning and development opportunities to support your career interestsHealth and wellbeing support—access to Headspace and EAP program, wellness facilities, and more Through our contingent partner, you will have access to novated car leases and a contractor benefits programSocial activities and groups

We offer a range of flexible working options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

Ready to help us keep cities moving? Apply today.

Job Type:

Contingent - Position Managed

Closing Date:

30-Sept-2024 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We have a requirement for an Application Support Specialist to join our team.As a key member of our team, the successful candidate will be responsible for acting as a software assessor, identifying and resolving issues...

  • Enterprise Application Support Specialist

    7 days ago

    Melbourne, Victoria, Australia FinXL Full time

    Excel in a dynamic consultancy roleWe are seeking an experienced Enterprise Application Support Specialist to work for FinXL, a leading technology-enabled business solutions and consulting services provider. Based in Melbourne CBD and offering flexible work-from-home options, this role is perfect for professionals looking for a new challenge.About the RoleAs...

  • VIC Application Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia KE Select Full time

    Company OverviewThe company is a leading distributor in the medical, pharmaceutical, and scientific industries, serving the Life Science community in ANZ for over 20 years. They pride themselves on delivering high-quality technology.About the RoleThis role is an exciting opportunity to support the sales team in VIC. As an application specialist, you will be...

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia RLDatix Full time

    Rewarding careers involve a blend of technical expertise and a desire to make a meaningful impact on the lives of others. At RLDatix, our mission is to improve healthcare by empowering organizations with the tools and insights they need to deliver the best possible care. We're seeking a talented Application Support Specialist to join our team in Australia,...

  • Dedicated Application Solutions Specialist

    2 weeks ago

    Port Melbourne, Australia Computershare Full time

    Job OverviewWe are seeking a highly skilled Dedicated Application Solutions Specialist to join our global support team at Computershare. This role is ideal for an innovative and collaborative individual who thrives in a dynamic environment.About the RoleThis exciting opportunity allows you to play a key part in supporting and maintaining a diverse suite of...

  • Application Support Specialist

    2 months ago

    Melbourne, Australia Xplor Full time

    **Company Description** At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With...

  • Senior Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia FinXL Full time

    Exceptional Application Support OpportunityWe are seeking a highly skilled Senior Application Support Specialist to join our team at FinXL by Randstad Digital. This role involves providing application support to clients across various industries, leveraging expertise in SaaS solutions and digital technologies.Key Responsibilities:Deliver exceptional...

  • Application Support Specialist

    6 months ago

    Melbourne, Australia Experis Full time

    Permanent opportunity at a purpose driven organisation - Hybrid working arrangement with great flexibility - Attractive compensation package featuring a competitive salary complemented by a range of valuable benefits, including 5-weeks annual leave. - Contribute to shaping the CRM environment as a functional SME Join a leading organisation dedicated to...

  • Application and Assessment Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Randstad Full time

    The Application and Assessment Support Specialist will play a pivotal role in supporting the assessment and decision-making process for applications.This position requires an individual with strategic thinking skills to develop and implement new processes, work on multiple projects simultaneously, and build and maintain sensitive relationships with...

  • Enterprise Applications Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Western Health Full time

    At Western Health, we are seeking a highly motivated and experienced System Administrator to join our team in supporting enterprise applications. This role offers a unique opportunity for professional growth and development within a dynamic healthcare environment.We value our employees and provide them with comprehensive support, including access to ongoing...

  • Customer Application Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia TAL Full time

    At TAL, we're seeking a highly skilled Customer Application Support Specialist to join our team. This pivotal role plays a crucial part in our distribution chain, ensuring seamless management of life insurance applications submitted by our Client Services Team.Key ResponsibilitiesCollaborate with clients, insurers, and medical partners to meet application...

  • Application Support Manager

    5 months ago

    Melbourne, Australia Charterhouse Full time

    **3 years’ experience as an Applications Support Manager. Lead a team of 4 to deliver a secure, stable & efficient Application portfolio.** - **Permanent opportunity - Must be an Australian or New Zealand Citizen/Permanent Resident.**: - **Experience operating in an Agile delivery model.**: - **Live and breathe the company’s values working in the...

  • Application Specialist VIC

    4 weeks ago

    Melbourne, Victoria, Australia KE Select Full time

    About the RoleThis is an exciting new opportunity to join our team as an Application Specialist VIC. As a key member of our sales team, you will be responsible for supporting the growth of our High-End equipment - robotics portfolio in VIC.Key ResponsibilitiesContribute to sales objectives and provide product/technical expertise as required.Work with Sales...

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co Full time

    We're seeking a talented Application Support Specialist to join our team at Travel + Leisure Co. As a key member of our customer service team, you'll be responsible for providing top-notch technical support to our clients, ensuring their seamless experience with our software.Key ResponsibilitiesProvide customer-centric support through various channels,...

  • Application Support Specialist

    2 months ago

    Melbourne, Australia Talent International Full time

    Join a Leading Global Professional Services Company to support a major government department by providing application support for business-critical systems. You’ll address root causes and ensure the swift restoration of services. Key Responsibilities: Collaborate with cross-functional teams to diagnose and resolve application issues. Perform root cause...

  • Applications Specialist

    6 months ago

    Melbourne, Australia Davidson Group Services Full time

    **About the Role** Davidson technology have partnered with a Victorian Government agency who provide a vital service to Victorians on a daily basis. This is a fantastic opportunity to work for an organisation with a purpose. We are looking for an Applications Support Specialist to join the organisation on an initial 12 month, fixed term contract....

  • Retail Applications Support Specialist

    6 months ago

    Melbourne, Australia AESOP Corporate Full time

    For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. We aim to strike the right balance between people, planet and...

  • Technical Application Support Specialist

    7 days ago

    Melbourne, Victoria, Australia Green Light Full time

    Green Light Worldwide is a renowned consulting organization with expertise in Telecommunications and System Integration Services. Based in Melbourne, we have an exciting opportunity for an experienced Technical Application Support Specialist to join our dynamic team.About the RoleWe are seeking a skilled individual to provide technical support for our...

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    **About the Role**Green Light Worldwide is seeking an experienced Application Support Analyst to join a dynamic and fast-paced team. The successful candidate will be responsible for identifying and resolving issues within critical business systems, collaborating with cross-functional teams, and participating in on-call rotations.**Key...

  • Application Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Tal Services Limited Full time

    Welcome to TAL Services Limited, where we're dedicated to delivering exceptional customer experiences. Our team is passionate about growing with our clients and achieving outstanding results.As a Suspense and Support Officer, you'll play a pivotal role in our distribution chain, ensuring seamless management of life insurance applications submitted by our...