Application Support Specialist

2 months ago


Port Melbourne, Australia Transurban Full time
About the Role

We're seeking a skilled IT Support Analyst to join our team at Transurban, a leading provider of city-sized solutions for safer, smarter, and more sustainable roads. As an Application Support Specialist, you'll play a critical role in ensuring the operational availability and integrity of our core Tolling system, which enables roadside transactions to be constructed into trips and rated for billing.

Key Responsibilities
  • Maximize the operational availability and integrity of Transurban's critical system applications (GLIDE & Oracle) with minimal risk, while delivering to agreed schedules and IT Operations Service Level Agreements.
  • Perform Incident & Problem management, Service Requests, and Production related Changes to ensure high service standards across our existing applications.
  • Contribute to continuous improvement ideas and actions within the team and stakeholders to drive lasting and positive changes that shape the future of our cities and communities.
Requirements
  • Experience in applications support of mission-critical systems (Oracle Fusion suite desirable).
  • Skills using scheduling tools such as Jenkins, CA Workload Automation.
  • Technical support experience in Linux/UNIX, client/server, and networking environments with proficiency in related diagnostic tools.
  • Experience in monitoring tools such as Splunk, Oracle Enterprise monitoring.
  • Knowledgeable in AWS Services.
  • Exposure to Oracle RDBMS and Microsoft SQL Server.
  • Ability to handle the challenges of a varied role in a dynamic organization.
What We Offer
  • A range of flexible working options to balance work and life commitments.
  • Learning and development opportunities to support your career interests.
  • Health and wellbeing support, including access to Headspace and EAP program, wellness facilities, and more.
  • Through our contingent partner, you'll have access to novated car leases and a contractor benefits program.


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