Application Support Specialist
1 month ago
We're seeking an Application Support Specialist to provide operational support to Transurban's core Tolling system, a critical element of the business that enables roadside transactions to be constructed into trips. which are then rated and allocated to an account for billing.
The Applications Support Analyst's role is to maximise the operational availability and integrity of Transurban's critical system applications (GLIDE & Oracle) with minimal risk, whilst delivering to agreed schedules and IT Operations Service Level Agreements. The role includes Incident & Problem management, performing Service Requests and Production related Changes. Ensuring we maintain high service standards across our existing applications is paramount, including contributing to continuous improvement ideas and actions within the team and stakeholders.
As our Application Support Specialist, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging, and exciting work.
Key Responsibilities:
- Perform 24/7 on call duties on a rostered basis and perform after hours work as required.
- Proactively monitor billing system and perform daily/periodical health checks.
- Action application service requests at a Level 1 & 2 level, in accordance with SLA guidelines to meet key department objectives.
- Log service requests in the IT Service desk system and ensure they are maintained with accurate, complete and up to date information.
- Ensure customers are kept informed of the status of their requests.
- Contribute in the continuing development of IT Operations processes, procedures, standards and methodologies
Requirements:
- Experience in applications support of mission critical systems (Oracle Fusion suite desirable) preferred.
- Skills using scheduling tools such as Jenkins, CA Workload Automation.
- Technical support experience in Linux/UNIX, client/serve and networking environments with proficiency in the use of related diagnostic tools.
- Experience in monitoring tools such as Splunk, Oracle Enterprise monitoring.
- Knowledgeable in AWS Services
- Exposure to Oracle RDBMS and Microsoft SQL Server
- Experience analysing & documenting application configurations and operational processes.
- Understanding of Service Oriented Architecture (SOA) and its application in the Oracle product suite is desirable.
- Able to handle the challenges of a varied role in a dynamic organisation.
- Ability to identify tasks and activities required to meet customer requirements and to set goals and priorities in line with business objectives.
What We Offer:
- A range of flexible working options
- Learning and development opportunities to support your career interests
- Health and wellbeing support—access to Headspace and EAP program, wellness facilities, and more
- Through our contingent partner, you will have access to novated car leases and a contractor benefits program
- Social activities and groups
-
Application Support Specialist
4 months ago
Port Melbourne, Australia Transurban Full timeWorking at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking an Application Support...
-
Application Support Specialist
1 month ago
Port Melbourne, Australia Computershare Full timeKey Responsibilities:• Ensure systems are maintained and managed within agreed service level and in line with company policy or standards.• Play an active role in the Incident, Problem and Change Management processes ensuring continuity of service.• Drive process improvement, consistency, and global alignment throughout the group. Make use of...
-
Application Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Green Light Full timeGreen Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We have a requirement for an Application Support Specialist to join our team.As a key member of our team, the successful candidate will be responsible for acting as a software assessor, identifying and resolving issues...
-
Application Support Specialist
4 weeks ago
Melbourne, Victoria, Australia RLDatix Full timeRewarding careers involve a blend of technical expertise and a desire to make a meaningful impact on the lives of others. At RLDatix, our mission is to improve healthcare by empowering organizations with the tools and insights they need to deliver the best possible care. We're seeking a talented Application Support Specialist to join our team in Australia,...
-
Enterprise Application Support Specialist
5 days ago
Melbourne, Victoria, Australia FinXL Full timeExcel in a dynamic consultancy roleWe are seeking an experienced Enterprise Application Support Specialist to work for FinXL, a leading technology-enabled business solutions and consulting services provider. Based in Melbourne CBD and offering flexible work-from-home options, this role is perfect for professionals looking for a new challenge.About the RoleAs...
-
VIC Application Support Specialist
2 weeks ago
Melbourne, Victoria, Australia KE Select Full timeCompany OverviewThe company is a leading distributor in the medical, pharmaceutical, and scientific industries, serving the Life Science community in ANZ for over 20 years. They pride themselves on delivering high-quality technology.About the RoleThis role is an exciting opportunity to support the sales team in VIC. As an application specialist, you will be...
-
Dedicated Application Solutions Specialist
2 weeks ago
Port Melbourne, Australia Computershare Full timeJob OverviewWe are seeking a highly skilled Dedicated Application Solutions Specialist to join our global support team at Computershare. This role is ideal for an innovative and collaborative individual who thrives in a dynamic environment.About the RoleThis exciting opportunity allows you to play a key part in supporting and maintaining a diverse suite of...
-
Application Support Specialist
2 months ago
Melbourne, Australia Xplor Full time**Company Description** At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With...
-
Senior Application Support Specialist
3 weeks ago
Melbourne, Victoria, Australia FinXL Full timeExceptional Application Support OpportunityWe are seeking a highly skilled Senior Application Support Specialist to join our team at FinXL by Randstad Digital. This role involves providing application support to clients across various industries, leveraging expertise in SaaS solutions and digital technologies.Key Responsibilities:Deliver exceptional...
-
Application Support Specialist
6 months ago
Melbourne, Australia Experis Full timePermanent opportunity at a purpose driven organisation - Hybrid working arrangement with great flexibility - Attractive compensation package featuring a competitive salary complemented by a range of valuable benefits, including 5-weeks annual leave. - Contribute to shaping the CRM environment as a functional SME Join a leading organisation dedicated to...
-
Application and Assessment Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Randstad Full timeThe Application and Assessment Support Specialist will play a pivotal role in supporting the assessment and decision-making process for applications.This position requires an individual with strategic thinking skills to develop and implement new processes, work on multiple projects simultaneously, and build and maintain sensitive relationships with...
-
Enterprise Applications Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Western Health Full timeAt Western Health, we are seeking a highly motivated and experienced System Administrator to join our team in supporting enterprise applications. This role offers a unique opportunity for professional growth and development within a dynamic healthcare environment.We value our employees and provide them with comprehensive support, including access to ongoing...
-
Customer Application Support Specialist
2 weeks ago
Melbourne, Victoria, Australia TAL Full timeAt TAL, we're seeking a highly skilled Customer Application Support Specialist to join our team. This pivotal role plays a crucial part in our distribution chain, ensuring seamless management of life insurance applications submitted by our Client Services Team.Key ResponsibilitiesCollaborate with clients, insurers, and medical partners to meet application...
-
VIC Application Support Specialist
4 weeks ago
Melbourne, Victoria, Australia KE Select Full timeAbout the RoleThis company is a leading distributor in the medical, pharmaceutical, and scientific industries. The successful applicant will be responsible for supporting the existing sales team in VIC, with a focus on the High End equipment - robotics portfolio.Key Responsibilities Contribute to sales objectives and provide product/technical expertise as...
-
Application Support Manager
5 months ago
Melbourne, Australia Charterhouse Full time**3 years’ experience as an Applications Support Manager. Lead a team of 4 to deliver a secure, stable & efficient Application portfolio.** - **Permanent opportunity - Must be an Australian or New Zealand Citizen/Permanent Resident.**: - **Experience operating in an Agile delivery model.**: - **Live and breathe the company’s values working in the...
-
Application Support Specialist
1 month ago
Melbourne, Victoria, Australia Green Light Full timeApplication Support AnalystGreen Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We are seeking an experienced Application Support Analyst to join our team on a 12-month contract.Key Responsibilities:Act as a software assessor, identifying and resolving issues within critical...
-
Application Support Specialist
1 month ago
Melbourne, Victoria, Australia Green Light Full timeExciting Opportunity for an Experienced Application Support AnalystGreen Light is a growing consulting organization known for its work in Telecommunications and System Integration Services. We have an exciting opportunity for an experienced Application Support Analyst to join our dynamic and fast-paced team.Key ResponsibilitiesAct as a software assessor,...
-
Application Specialist VIC
4 weeks ago
Melbourne, Victoria, Australia KE Select Full timeAbout the RoleThis is an exciting new opportunity to join our team as an Application Specialist VIC. As a key member of our sales team, you will be responsible for supporting the growth of our High-End equipment - robotics portfolio in VIC.Key ResponsibilitiesContribute to sales objectives and provide product/technical expertise as required.Work with Sales...
-
Application Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Travel + Leisure Co Full timeWe're seeking a talented Application Support Specialist to join our team at Travel + Leisure Co. As a key member of our customer service team, you'll be responsible for providing top-notch technical support to our clients, ensuring their seamless experience with our software.Key ResponsibilitiesProvide customer-centric support through various channels,...
-
Application Support Specialist
2 months ago
Melbourne, Australia Talent International Full timeJoin a Leading Global Professional Services Company to support a major government department by providing application support for business-critical systems. You’ll address root causes and ensure the swift restoration of services. Key Responsibilities: Collaborate with cross-functional teams to diagnose and resolve application issues. Perform root cause...