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Application Support Specialist

1 month ago

Port Melbourne, Australia Computershare Full time
Key Responsibilities:

• Ensure systems are maintained and managed within agreed service level and in line with company policy or standards.

• Play an active role in the Incident, Problem and Change Management processes ensuring continuity of service.

• Drive process improvement, consistency, and global alignment throughout the group. Make use of automation, capacity and configuration management, monitoring solutions and other relevant tools and techniques.

• Proactively build professional relationships with other technical teams and key business stakeholders. Act as a business partner to support the business objectives.

• Support IT assurance and compliance processes while effectively managing risk within the Application Support Group.

About the Role:

This is an exciting opportunity to join a global support team where your innovative ideas can be brought to life. In this role, you will be part of an "on-call" rota across the team (on-call allowance). Our organisation will provide you with various internal training courses and a supportive working environment to grow and develop within your career.

What You Will Bring:

We're looking for a collaborative individual with a keen eye for detail and of course, enjoy solving problems. We're always looking at ways to improve how we do things, so if you're an innovative thinker, you'll fit right in. Relationships are key in this organisation, so the ability to build effective working relationships with individuals from a variety of backgrounds will be a strength of yours.

Requirements:

• Proven experience in an application support role or a related field in alignment with the ITIL framework, particularly in Incident, Problem, Change, Transition, and Business Relationship Management.

• Familiarity with technologies such as MS Windows, MS Server, Azure, Active Directory, SQL, or equivalent systems.

• Strong verbal and written communication skills, enabling effective interaction across various stakeholders.

• Ability to prioritise tasks effectively and adapt plans to accommodate evolving needs and circumstances.

What We Offer:

• Flexible work to help you find the best balance between work and lifestyle.

• Health and wellbeing rewards that can be tailored to support you and your family.

• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.