Customer Success Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCareer Full time $100,000 - $140,000
Customer Success Role

This is a great opportunity for professionals with 2-3 years of experience in customer success management.


Key Responsibilities:
  • Develop strong relationships between Product Development, Customer Service, and Logistics teams.
  • Act as the primary contact for technical requests, serving as liaison between departments.
  • Prioritize orders to meet business needs and ensure smooth operations.
  • Manage second-level escalations efficiently and professionally.
  • Process and handle refund requests promptly.
  • Organize and lead weekly meetings to discuss customer success cases.
  • Provide onboarding and product information training for new team members.

Requirements:
  • Minimum 2-3 years of experience in customer success management, demonstrating proficiency in key areas.
  • Excellent communication and interpersonal skills, with the ability to work effectively in English.
  • Strong organizational and time management abilities, ensuring efficient delivery of results.
  • Ability to build and maintain strong customer relationships, providing exceptional service.
  • Empathy and active listening skills to understand customer needs and preferences.
  • Analytical and problem-solving abilities to address customer issues effectively.
  • Proactive and self-motivated attitude, with adaptability in a dynamic environment.
  • Proficiency in CRM software and familiarity with customer journey mapping.

What We Offer:
  • International Collaboration: Work with global cross-functional teams.
  • Professional Development: Continuous learning resources to enhance your skills.
  • Significant Impact: Your work will contribute to our growth and brand visibility.
  • Dynamic Team: A supportive team that fosters connection and collaboration.
  • Comprehensive Vacation Policy: Generous vacation days per year.
  • Hybrid Working: Flexible on-site and remote arrangements.
  • Team Events: Regular events that foster connection and fun.

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