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Customer Service Representative

3 months ago

Cairns, Queensland, Australia Avis Budget Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Operations Representative. In this role, you will be responsible for interacting with customers, promoting our brand, and providing exceptional service.

Key Responsibilities
  • Interact with customers face-to-face, promoting our brand and products.
  • Complete rental transactions, contracts, and bookings accurately and efficiently.
  • Clean and inspect vehicles to ensure they meet our high standards.
  • Assist with the cleaning of our vehicles in the wash bay.
Perks and Benefits
  • $32.25 per hour, including casual loadings and commission incentives.
  • Wellbeing program, including life insurance, discounted health insurance, and superannuation options.
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands.
  • Employee discounts on car rental across Avis Budget Group.
  • Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
  • Full training provided to help you achieve your goals and reach your potential.
Requirements
  • A full and valid driver's license.
  • A minimum availability of 3-4 days per week.
  • Previous experience in retail, hospitality, customer service, sales, or similar roles.
  • The ability to work in a fast-paced environment and deliver exceptional customer service.
  • The ability to follow procedures and adhere to company guidelines and standards.
  • Comfortable learning and using various computer systems to accurately input rental information.