Circle Leader

1 week ago


Melbourne, Victoria, Australia Probe Contact Solutions Australia Pty Ltd Full time

We are seeking a motivated and experienced Team Leader to join our team at Probe Contact Solutions Australia Pty Ltd. As Circle Leader - Team Performance Coordinator, you will be responsible for the management of team performance and will play a key role in driving business success.

The ideal candidate will have excellent communication skills, with the ability to coach, motivate and develop their team members to achieve exceptional results. With a focus on customer service excellence, you will be expected to lead by example and engage your team to deliver outstanding outcomes.

About the Role

  • Lead a high-performing team to deliver exceptional customer experiences and meet key performance indicators (KPIs)
  • Provide floor support to the contact centre when required and handle escalations and customer complaints effectively
  • Maintain and develop relevant knowledge of campaign products and systems, ensuring clear and constructive communication with key stakeholders
  • Assist with onboarding new staff and provide coaching and guidance to team members to improve performance

Your Skills and Experience

  • Demonstrated experience as a leader in a fast-paced contact centre environment
  • Excellent communication and interpersonal skills, with the ability to build effective relationships with colleagues and customers
  • Proven track record of coaching, developing and motivating teams to achieve exceptional results
  • High level attention to detail and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

What We Offer

  • A competitive salary of AU$90,000 - AU$110,000 per annum, depending on experience
  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A range of benefits, including flexible working hours, paid annual leave and access to training and development programs

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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