Strategic Leader for Student Experience and Operations

3 weeks ago

Melbourne, Victoria, Australia RMIT University Full time

At RMIT University, we are seeking a Strategic Leader for Student Experience and Operations to join our College of Vocational Education team. This key role will play a pivotal part in fostering a service culture while driving continuous improvement across multi-year horizons. As a forward-thinking, strategically-minded individual, you will bring a track record of leading comparable teams in size and nature with a strong focus on student service and experience.

The successful candidate will work closely with our broader Executive and Leadership Team to identify and deliver strategic opportunities that enhance the student and staff experience. You will lead a team of student services professionals, ensuring high-quality student lifecycle and delivery services across a variety of campuses. This role is critical in shaping the future of our students and staff, and we are looking for someone who is passionate about driving positive change.

With a strong understanding of the tertiary education sector, including relevant governance and regulatory requirements and frameworks, you will be responsible for interpreting and implementing policies and procedures, ensuring compliance with regulatory frameworks, and delivering services aligned with our broader systems and goals. You will also play a key role in our College's strategic initiatives, working collaboratively with colleagues and leaders across the organization.

To be successful in this position, you will bring:

  • A proven track record of leading teams in size and nature, with a strong focus on student service and experience.
  • Demonstrable experience in identifying, designing, and delivering service improvements based on data-driven insights and innovative approaches to service delivery.
  • A strong understanding of the tertiary education sector, including relevant governance and regulatory requirements and frameworks.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with colleagues and leaders across the organization.
  • A commitment to ongoing professional development and a willingness to adapt to changing circumstances.

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our students and staff. We offer a competitive salary package, including an estimated salary of AU$140,000 - AU$160,000 per annum, depending on experience. If you are a motivated and strategic individual who is passionate about student experience and operations, we encourage you to apply.

Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the 'Apply' link at the top of this page. For further information about this position and complete selection criteria, please review the position description linked here Strategic Leader for Student Experience and Operations. Due to recent upgrades, position description links may not work on LinkedIn advertisements. #LI-Hybrid

We are an equal opportunity employer committed to being a child safe organization. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT.

We are a Circle Back Initiative Employer – we commit to respond to every applicant. Applications Close: November 10, 2024 11:59 pm AEDT.

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