Customer Field Technician

3 weeks ago


Melbourne, Victoria, Australia NBN Co Full time
About the Role

We are seeking a motivated and enthusiastic Customer Field Technician to join our team in Melbourne. As a key player in handling customer service tasks across various nbn technologies, you will be responsible for installing, repairing, and maintaining nbn products and services.

Key Responsibilities
  • Cabling installation (copper and fibre) including jointing, jumpering and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE
  • Working at heights and in confined spaces
  • Delivering exceptional customer service within your role
About You

We are looking for individuals who are new to the industry and are eager to embark on a rewarding career in the telecommunications. If you have a background in communication cabling, electrical work, air conditioning/refrigeration, carpentry or good with power tools (Drills/ Hammer drills) and are ready to transfer those skills to a new field, we want to hear from you.

This role involves a significant amount of work at customer sites, so it's crucial that you possess outstanding customer service skills and the ability to communicate effectively and personably.

What We Offer
  • 18 weeks of paid parental leave
  • Discounted gym memberships + other corporate benefits
  • Vehicle, laptop, tools, uniform and phone (or device allowance) provided
  • Options for salary sacrificing
  • An inclusive work culture that prioritizes balance and wellbeing
  • A company that offers ongoing training and support with a focus on your career growth and professional development


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