Client Experience Coordinator

1 week ago

Adelaide, South Australia beBeeRelationship Full time $70,000 - $90,000
Job Description

We are seeking a skilled Client Experience Coordinator to join our team. In this role, you will be responsible for delivering exceptional client-centered service.

Key Responsibilities
  • Connect with clients by phone to understand their needs and preferences.
  • Process invoices and reimbursements in line with our service standards.
  • Support disability service providers to present compliant invoices.
  • Work proactively with providers to resolve client queries efficiently.
Required Skills and Qualifications
  • Previous experience in an administration, customer service, or call center role.
  • Proven ability to build strong relationships with clients and stakeholders.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively in a team environment.
  • Capacity to multitask, including typing and talking simultaneously.
  • Driven to exceed targets and achieve excellent results.
  • Thrives in a fast-paced and dynamic work environment.
  • Working with Children Check and NDIS Worker Check.
  • Maintains a high level of professionalism and integrity at all times.
Benefits
  • Full-time positions with flexible rostering (between 8am and 6pm, Monday to Friday).
  • A bright, modern, and sustainable office in a prime city location.
  • Opportunity to arrange hybrid working arrangements upon completion of probation.
  • Ongoing training, support, and guidance to help you reach your full potential.
  • A monthly reward and recognition program.
  • Room for career growth and professional development.
  • Two extra days of paid leave each year to engage in volunteering activities with a registered charity of your choice.
  • A fun, inclusive, and vibrant workplace culture.
About Us

We are a leading provider of services that support people with disabilities. Our mission is to deliver exceptional service and make a positive difference in the lives of our clients and stakeholders.

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