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Food and Beverage Coordinator

2 months ago

Sydney, New South Wales, Australia Hyatt Corporation Full time
About Hyatt Regency Sydney

Hyatt Regency Sydney is a premier hotel located in the heart of Sydney's Central Business District, offering a unique blend of relaxation and excitement for business and leisure travelers alike. With 878 guestrooms, multiple dining experiences, and extensive event spaces, our hotel is the perfect destination for those seeking a memorable experience.

The Role

We are seeking an experienced Food and Beverage Administrator to join our team at Hyatt Regency Sydney. As a key member of our Food and Beverage team, you will be responsible for providing administrative support to the Director of Food and Beverage and the Food and Beverage Admin team. Your duties will include managing emails, taking phone reservations, identifying group enquiries, and assisting with guest complaints.

Main Responsibilities
  • Provide administrative support to the Director of Food and Beverage and the Food and Beverage Admin team
  • Manage Food and Beverage outlet emails and ensure all written correspondence meets Hyatt Hotels Corporation standards
  • Take phone reservations both internal and external
  • Identify group enquiries for venues and direct these to Venue Sales representatives
  • Assist with handling guest complaints efficiently and bring all complaints to the attention of the Food and Beverage Management team
  • Responsible for planning, development, implementation, and running of all special events in the outlets
  • Establish a client base of repeat business to effectively sell the spaces for private functions
  • Work closely with Food and Beverage Outlets Managers to produce various industry and guest wine and promotional dinners throughout the year
  • Responsible for creation of PM accounts and manage charges for all group bookings
  • Tele-market past, current, and future clients to drive and generate business for food and beverage
  • Maintain and update calendars and appointment logs for the F&B management team
  • Maintain adequate stocks of all stationery for the office and paper for the outlets
Requirements
  • Minimum of one-two years' experience in a similar role
  • Knowledge of F&B Operation is preferred
  • Experience using Microsoft office is preferred
  • Strong verbal and written communication skills
  • Valid NSW RSA is essential
  • Full Australian work rights is essential
  • Availability to work from Tuesday to Saturday from 10:00 am to 6:00 pm