Boutique Performance Manager

4 weeks ago

Melbourne, Victoria, Australia Piaget Full time

**Mission Statement**

The Piaget Boutique Manager is responsible for driving the success of our luxury boutique by optimizing performance and profitability. This involves managing a high-performing team, ensuring exceptional client service, and achieving business targets.

**Key Responsibilities**

  • Develop and implement annual strategies and objectives in collaboration with the Retail Manager.
  • Monitor sales targets and KPIs, and implement corrective action plans as needed.
  • Build and maintain relationships with concierges and intermediates to drive business growth.
  • Ensure compliance with sales, financial, and security procedures.
  • Provide regular reporting to the Retail Manager, including sales data, traffic analysis, and client feedback.

**Client Service**

  • Provide exceptional client service and treat clients as ambassadors of the Piaget brand.
  • Develop and implement effective data capture and follow-up systems to enhance client relationships.

**Team Management**

  • Direct management of boutique staff, including daily control of security guards.
  • Animate daily briefings and make regular one-to-one meetings with sales staff.
  • Evaluate sales staff performance through the annual PMP process and provide coaching and training as needed.

**Boutique Operations**

  • Implement guidelines and tools to ensure compliance with sales, financial, and security procedures.
  • Ensure accurate data capture and analysis of client feedback and sales data.
  • Organize CRM activities and propose events to drive sales and enhance the Piaget presence in the market.

**Requirements**

  • Minimum 5-7 years of prior management experience in luxury retail or service.
  • Foreign languages not essential but preferred (English a must).
  • Computer knowledge in Microsoft, with SAP knowledge a plus.

**Personal Qualities**

  • Excellent presentation and interpersonal skills.
  • Passion for service and client orientation.
  • Entrepreneurial spirit and ability to prospect outside the boutique.

  • High-Performance Boutique Store Manager

    2 weeks ago

    Melbourne, Victoria, Australia Kuwaii Full time

    About Us :Kuwaii is a renowned Australian fashion brand, established in 2008 by visionary designer Kristy Barber. Our mission is to create stunning, intelligently designed clothing and footwear for women that exude elegance and sophistication.We stand out from mass-produced fashion with our commitment to quality, sustainability, and local craftsmanship. Each...

  • Boutique Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Piaget Full time

    Boutique Manager Job DescriptionThe Boutique Manager is responsible for driving the success and profitability of boutiques by overseeing team performance, ensuring operational efficiency, and delivering exceptional client experiences. This role requires a strong leader who can manage their team, develop talent, and implement strategies to meet business...

  • Boutique Operations Manager

    1 month ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    Vacheron Constantin is seeking a highly skilled and experienced Boutique Manager to lead our newly renovated Collins Street boutique. As a key member of our team, you will be responsible for driving sales performance, ensuring outstanding client service, and maximizing the sales and profit potential of the boutique.Key Responsibilities:* Achieve sales...

  • Boutique Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    Boutique Manager/Director RoleAs a key member of the Vacheron Constantin team, the Boutique Manager/Director will be responsible for driving sales performance and delivering exceptional client service in our Melbourne boutique. This role requires a strong leader who can motivate and develop a high-performing team to achieve sales targets and maximize profit...

  • Assistant Boutique Manager

    3 weeks ago

    Melbourne, Victoria, Australia Swatch Group Full time

    About TissotTissot is a Swiss watch manufacturer with a rich history of innovation and precision. As a leading brand in the industry, Tissot has been at the forefront of watchmaking for over a century.Our commitment to quality and craftsmanship is matched only by our passion for performance and precision. We have a long-standing reputation for innovating by...

  • Assistant Boutique Manager

    1 month ago

    Melbourne, Victoria, Australia Swatch Group Full time

    About Swatch GroupSwatch Group is a leading Swiss luxury watch and jewelry company. Our commitment to innovation, quality, and excellence has made us a trusted partner for professional sports and athletes. We provide innovative and traditional watches for our customers who appreciate our dedication to craftsmanship and quality.The RoleWe are seeking an...

  • Boutique Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    Boutique Manager Job DescriptionKey Responsibilities:The Boutique Manager will be responsible for leading the boutique team to achieve sales performance and deliver outstanding client service.Performance and Sales Achievement:Achieve sales results and monitor KPIs to maximize profitsDevelop local clientele and propose action plans to achieve sales...

  • Media Performance Strategist

    5 days ago

    Melbourne, Victoria, Australia Performance Full time

    Role OverviewThis role is a key part of our Media Performance team, responsible for delivering exceptional results across all aspects of the business.As a Media Performance Strategist, you will be highly skilled in biddable media and accountable for managing a portfolio of clients. You will lead a small team of people, setting the highest standard for...

  • Luxury Boutique Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    Boutique Manager/DirectorKey Responsibilities:Reporting to the Brand Director, the Boutique Manager is responsible for the development and optimization of the boutique operations.Key Performance Indicators: Achieve sales results, monitor KPIs, and maximize profits of the boutique through the team using programs and techniques set out by the brand. Develop...

  • Boutique Hotel General Manager

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the Role:We are seeking an experienced General Manager to lead our boutique hotel in the heart of the Theatre District. As a key member of our team, you will be responsible for driving exceptional financial results, implementing delivery service strategies, and managing a team with strong leadership skills.Key Responsibilities:Develop and execute...

  • Digital Media Performance Director

    4 days ago

    Melbourne, Victoria, Australia Performance Full time

    Deliver success across all facets of the business as a highly skilled Performance Manager at GroupM Nexus.About UsWe are the world's leading global media performance organisation, unifying GroupM Practices and Solutions into a single unit. Our purpose is to deliver unrivalled advantage to our clients, stakeholders, and people.The RoleThis role will lead a...

  • Assistant Boutique Manager

    4 weeks ago

    Melbourne, Victoria, Australia Brand Collective Full time

    Assistant Boutique Manager Job DescriptionWe are seeking a highly motivated and experienced Assistant Boutique Manager to join our team at Brand Collective. As a key member of our boutique retail team, you will be responsible for leading a dynamic team and driving sales growth in a contemporary retail environment.Key Responsibilities:Lead a team of sales...

  • Assistant Boutique Manager

    4 weeks ago

    Melbourne, Victoria, Australia Brand Collective Full time

    We are seeking a talented Assistant Boutique Manager to lead our dynamic team at Elka Collective Armadale. As a key member of our boutique, you will be responsible for building and driving a customer-led culture through leading by example and delivering excellent service standards.Key Responsibilities:* Lead a team of sales associates in a contemporary...

  • Store Leadership and Boutique Manager

    2 weeks ago

    Melbourne, Victoria, Australia Kuwaii Full time

    About UsKuwaii, a Melbourne-based boutique, is renowned for its high-quality, intelligently designed clothing and footwear for women.We're a small, dynamic team, and we're looking for an experienced Store Manager to join us.Job SummaryAs a Store Manager, you'll be responsible for the overall performance of your boutique. This includes providing exceptional...

  • Boutique Manager

    4 weeks ago

    Melbourne, Victoria, Australia Piaget Full time

    Job SummaryThe Boutique Manager at Piaget is responsible for driving the success of our luxury boutique by leading a high-performing team, delivering exceptional client experiences, and achieving business targets.Key ResponsibilitiesDevelop and implement annual strategies and objectives for the boutique in collaboration with the Retail Manager.Monitor sales...

  • Boutique Hotel Leader

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Key Responsibilities:Drive exceptional financial results through effective cost control and revenue management strategies.Implement innovative delivery service initiatives to exceed guest experience expectations.Lead and manage a high-performing team with strong leadership skills for high engagement and performance.About the Role:Develop and execute...

  • Boutique Hotel Leader

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St. Melbourne is a one-of-a-kind theatre-inspired, design-led Hotel in the heart of the Theatre District.The Hotel is ideally located to capture guests from the rebounding corporate precinct which surrounds us, whilst also maintaining its reputation as a place to stay when experiencing the arts, entertainment and restaurant culture that...

  • Boutique Hotel Executive Leader

    6 days ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the RoleEstimated salary: $120,000 - $180,000 per year.We are seeking an experienced General Manager to lead our boutique hotel in the heart of Melbourne's Theatre District. As a key member of our team, you will be responsible for driving exceptional financial results, implementing delivery service strategies, and managing a high-performing team.Key...

  • Boutique Hotel Operations Director

    2 days ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St Hotel is a boutique design-led hotel in the heart of Melbourne's Theatre District. We are seeking an experienced General Manager to lead our team and drive exceptional financial results.About the RoleDrive financial performance through cost control, revenue management, and commercial planning.Develop and execute delivery service...

  • Luxury Boutique Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    About Vacheron ConstantinVacheron Constantin is a luxury watch and clock manufacturer renowned for its high-quality timepieces. As a member of the team, you will have the opportunity to work with exclusive products and contribute to the company's continued success.Job Title: Luxury Boutique Operations DirectorSalary:$120,000 - $150,000 per yearJob...