Boutique Operations Manager

3 weeks ago

Melbourne, Victoria, Australia Vacheron Constantin Full time
Vacheron Constantin is seeking a highly skilled and experienced Boutique Manager to lead our newly renovated Collins Street boutique. As a key member of our team, you will be responsible for driving sales performance, ensuring outstanding client service, and maximizing the sales and profit potential of the boutique.

Key Responsibilities:

* Achieve sales results, monitor KPIs, and maximize profits of the Boutique through the team using programs and techniques set out by the brand
* Develop local clientele for Vacheron Constantin Melbourne Boutique
* Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
* Develop partnerships with third parties (hotels, tour leaders, business introducers', mall managers) with clear goals and guidelines
* Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique
* Having a deep understanding of Vacheron Constantin client's profiles (Locals and tourists)
* Control all boutique expenses within budget guidelines

* Maintain consistent, uncompromising high standards of customer service and Customer Relation Management
* Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rate

* To initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clientele
* Assist in planning and execution of marketing activities.

Requirements:

* Motivated by the luxury sector and solid experience in a similar position with managerial and team leadership experience in sales and customer service
* Director or Manager Title will be subject to level of demonstrated experience and acumen
* To maintain updated product and market knowledge
* To be sales driven
* To possess quality leadership skills, and emotional intelligence to lead the staff to perform to their fullest potential
* To possess excellent interpersonal and communication skills
* To be reliable and independent, outgoing and social
* To be highly organized, take initiative, can react quickly but also proactive with problem-solving abilities
* To have a broad background in CRM activities (customer relationship management)
* To have demonstrated passion for service and client orientation
* Written and spoken English, other foreign languages highly appreciated
* Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique
* To possess general IT skills, constantly upgrading: Microsoft Office, SAP

If you are passionate about luxury timepieces and have the skills and experience to succeed in this role, we encourage you to apply.

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