High-Performance Boutique Store Manager

2 weeks ago


Melbourne, Victoria, Australia Kuwaii Full time

About Us :

Kuwaii is a renowned Australian fashion brand, established in 2008 by visionary designer Kristy Barber. Our mission is to create stunning, intelligently designed clothing and footwear for women that exude elegance and sophistication.

We stand out from mass-produced fashion with our commitment to quality, sustainability, and local craftsmanship. Each piece is meticulously designed to last and cherished by our customers.

About You :

We're seeking an exceptional Store Manager to join our dynamic team. As a key member of our leadership team, you will be responsible for driving sales, improving overall performance, and upholding the Kuwaii brand standard.

**Job Summary**

We're looking for a results-driven Store Manager who can deliver exceptional customer service, drive sales, and build a highly motivated team. Your primary focus will be on maintaining high levels of customer care, operational performance, and visual merchandising standards across all store departments.

**Key Responsibilities**

• Maintain the highest level of customer care and operational performance of your boutique.

• Consistently drive sales through communication and motivation.

• Uphold the KUWAII brand by providing leadership, coaching, and performance feedback to all team members.

• Effective management of inventory and financials, loss prevention, and average sale amount.

• Work with and provide feedback to the Manager and Designer/Owner to strategically improve customer experience, product, and services.

• Develop an understanding of the customer profile for the store to enhance up-sells, promotional opportunities, and increase sales.

• Manage VIP customer engagement, nurturing existing VIP clientele, and generating new VIPS.

• Maintain consistent communication levels with internal and external customers, head office, and other stores.

• Provide feedback on opportunities on product and seasonal store buys.

• To lead by example in the level of customer care and company culture.

• Maintain a consistently exceptional level of presentation and set an example to our other team members.

• Manage sales and events in-store.

**Requirements**

We are seeking a Store Manager with:

• At least two years of managing a boutique retail store.

• Proven successful experience in store management.

• Proven sales philosophy.

• Powerful leading skills and business orientation.

• People and customer management skills.

• Strong organisational skills.

• Good communication and interpersonal skills.

• Ability to lead and mentor staff.

• Ability to propose innovative ideas to increase market share.

**Benefits**

We offer:

A competitive salary range of $60,000 - $80,000 per annum (dependent on experience), generous discounts and product bonuses, and a supportive team environment. We invest in the continual growth and development of your career, and we're excited to welcome an experienced Store Manager who shares our passion for slow fashion.



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