Boutique Operations Manager

2 weeks ago

Melbourne, Victoria, Australia Vacheron Constantin Full time
Boutique Manager/Director Role

As a key member of the Vacheron Constantin team, the Boutique Manager/Director will be responsible for driving sales performance and delivering exceptional client service in our Melbourne boutique. This role requires a strong leader who can motivate and develop a high-performing team to achieve sales targets and maximize profit potential.

Key Responsibilities:
  • Achieve sales results, monitor KPIs, and maximize profits of the boutique through the team using programs and techniques set out by the brand.
  • Develop local clientele for Vacheron Constantin Melbourne Boutique.
  • Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets.
  • Develop partnerships with third parties (hotels, tour leaders, business introducers', mall managers) with clear goals and guidelines.
  • Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique.
  • Having a deep understanding of Vacheron Constantin client's profiles (Locals and tourists).
  • Control all boutique expenses within budget guidelines.

Customer Service / Customer Relation Management
  • Maintain consistent, uncompromising high standards of customer service and Customer Relation Management.
  • Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rate.

PR Events Initiation, Management, and Representation
  • To initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clientele.
  • Assist in planning and execution of marketing activities.

Team Management & People Development
  • Coach, train, motivate and lead by example with a high degree of professionalism.
  • Drives performance through motivation, development, and team engagement.
  • Capable of creating a strong positive team culture and managing a cohesive team environment.

Requirements:
  • Motivated by the luxury sector and solid experience in a similar position with managerial and team leadership experience in sales and customer service.
  • Director or Manager Title will be subject to level of demonstrated experience and acumen.
  • Updated product and market knowledge.
  • Sales driven.
  • Quality leadership skills, and emotional intelligence to lead the staff to perform to their fullest potential.
  • Excellent interpersonal and communication skills.
  • Reliable and independent, outgoing and social.
  • Highly organized, take initiative, can react quickly but also proactive with problem-solving abilities.
  • Broad background in CRM activities (customer relationship management).
  • Demonstrated passion for service and client orientation.
  • Written and spoken English, other foreign languages highly appreciated.
  • Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique.
  • General IT skills, constantly upgrading: Microsoft Office, SAP.

What We Offer:
  • A dynamic and challenging role in a luxury brand.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].

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