Boutique Operations Manager

3 weeks ago

Melbourne, Victoria, Australia Piaget Full time

Boutique Manager Job Description



The Boutique Manager is responsible for driving the success and profitability of boutiques by overseeing team performance, ensuring operational efficiency, and delivering exceptional client experiences. This role requires a strong leader who can manage their team, develop talent, and implement strategies to meet business targets.



Boutique Performance


  • Develop annual strategies and objectives in collaboration with the Retail Manager (Brand Manager).
  • Monitor sales targets and KPIs, implementing annual action plans to achieve business goals.
  • Establish partnerships with concierges and intermediates, defining clear goals and guidelines.
  • Implement retail guidelines and tools provided by the Retail Manager and the Brand.
  • Regularly benchmark market share and identify business opportunities.
  • Provide monthly reports to the Retail Manager, including sales, traffic, KPIs, follow-up, missed sales, stock issues, customer service, and discounts.


Client Treatment


  • Act as an ambassador for the brand, providing exceptional service and care to all customers.
  • Deliver a "wow" experience to clients through regular interactions and personalized service.
  • Handle customer service and client issues with professionalism, involving the Retail Manager and Brand Manager as needed.
  • Implement an effective data capture and follow-up system for clients, prospects, customer service, and reservations.


Team Management


  • Directly manage boutique staff and daily supervise security guards.
  • Lead daily briefings according to guidelines.
  • Regularly hold one-to-one meetings with sales staff to discuss performance and goals.
  • Evaluate sales staff through the annual PMP process, setting objectives and KPIs according to guidelines.
  • Propose and discuss staff evolution plans with the Retail Manager, including benefits, bonuses, and career development.
  • Delegate operational activities and establish clear responsibilities within the team.
  • Engage and motivate the team through commercial actions, challenges, incentives, and events.
  • Ensure the team has the necessary training and support to meet sales targets and KPIs.


Boutique Operations


  • Implement guidelines for sales, financial, and security procedures as defined by the Retail Manager and the Brand.
  • Ensure the boutique checklist is fully implemented, with no exceptions in terms of merchandising, catering, and other Brand guidelines.
  • Analyze mystery shopping feedback with the Retail Manager, developing corrective action plans.
  • Organize CRM activities within the boutiques according to guidelines.
  • Plan and manage events in the boutique to develop new clients, drive sales, and enhance the Piaget presence in the market.
  • Maintain accurate data on sales staff performance and customer interactions.
  • Handle relationships and commissions with intermediates and third parties according to guidelines.
  • Monitor and control boutique expenses, ensuring compliance with Brand guidelines.
  • Ensure accurate daily traffic counting and maintain a well-maintained boutique environment.
  • Monitor stock quality and ensure all pieces are handled with care and in perfect selling conditions.


Skills


  • A minimum of five to seven years of management experience in luxury activities (retail or service) is required.
  • Foreign languages are not essential but preferred (English is a must).
  • Computer knowledge in Microsoft, with SAP knowledge being a plus.


Requirements:




  • Excellent presentation and communication skills.
  • Passion for service and client orientation.
  • Strong interpersonal, organizational, and problem-solving abilities.
  • Entrepreneurial spirit and ability to prospect outside the boutique.
  • Effective people management skills.

  • Boutique Operations Manager

    1 month ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    Vacheron Constantin is seeking a highly skilled and experienced Boutique Manager to lead our newly renovated Collins Street boutique. As a key member of our team, you will be responsible for driving sales performance, ensuring outstanding client service, and maximizing the sales and profit potential of the boutique.Key Responsibilities:* Achieve sales...

  • Boutique Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    Boutique Manager/Director RoleAs a key member of the Vacheron Constantin team, the Boutique Manager/Director will be responsible for driving sales performance and delivering exceptional client service in our Melbourne boutique. This role requires a strong leader who can motivate and develop a high-performing team to achieve sales targets and maximize profit...

  • Luxury Boutique Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    Boutique Manager/DirectorKey Responsibilities:Reporting to the Brand Director, the Boutique Manager is responsible for the development and optimization of the boutique operations.Key Performance Indicators: Achieve sales results, monitor KPIs, and maximize profits of the boutique through the team using programs and techniques set out by the brand. Develop...

  • Boutique Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    Boutique Manager Job DescriptionKey Responsibilities:The Boutique Manager will be responsible for leading the boutique team to achieve sales performance and deliver outstanding client service.Performance and Sales Achievement:Achieve sales results and monitor KPIs to maximize profitsDevelop local clientele and propose action plans to achieve sales...

  • Assistant Boutique Manager

    1 month ago

    Melbourne, Victoria, Australia Swatch Group Full time

    About Swatch GroupSwatch Group is a leading Swiss luxury watch and jewelry company. Our commitment to innovation, quality, and excellence has made us a trusted partner for professional sports and athletes. We provide innovative and traditional watches for our customers who appreciate our dedication to craftsmanship and quality.The RoleWe are seeking an...

  • Assistant Boutique Manager

    3 weeks ago

    Melbourne, Victoria, Australia Swatch Group Full time

    About TissotTissot is a Swiss watch manufacturer with a rich history of innovation and precision. As a leading brand in the industry, Tissot has been at the forefront of watchmaking for over a century.Our commitment to quality and craftsmanship is matched only by our passion for performance and precision. We have a long-standing reputation for innovating by...

  • Luxury Boutique Operations Director

    2 weeks ago

    Melbourne, Victoria, Australia Vacheron Constantin Full time

    About Vacheron ConstantinVacheron Constantin is a luxury watch and clock manufacturer renowned for its high-quality timepieces. As a member of the team, you will have the opportunity to work with exclusive products and contribute to the company's continued success.Job Title: Luxury Boutique Operations DirectorSalary:$120,000 - $150,000 per yearJob...

  • Boutique Performance Manager

    4 weeks ago

    Melbourne, Victoria, Australia Piaget Full time

    **Mission Statement**The Piaget Boutique Manager is responsible for driving the success of our luxury boutique by optimizing performance and profitability. This involves managing a high-performing team, ensuring exceptional client service, and achieving business targets.**Key Responsibilities**Develop and implement annual strategies and objectives in...

  • Boutique Hotel Operations Director

    2 days ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St Hotel is a boutique design-led hotel in the heart of Melbourne's Theatre District. We are seeking an experienced General Manager to lead our team and drive exceptional financial results.About the RoleDrive financial performance through cost control, revenue management, and commercial planning.Develop and execute delivery service...

  • Boutique Hotel General Manager

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the Role:We are seeking an experienced General Manager to lead our boutique hotel in the heart of the Theatre District. As a key member of our team, you will be responsible for driving exceptional financial results, implementing delivery service strategies, and managing a team with strong leadership skills.Key Responsibilities:Develop and execute...

  • Assistant Boutique Manager

    4 weeks ago

    Melbourne, Victoria, Australia Brand Collective Full time

    Assistant Boutique Manager Job DescriptionWe are seeking a highly motivated and experienced Assistant Boutique Manager to join our team at Brand Collective. As a key member of our boutique retail team, you will be responsible for leading a dynamic team and driving sales growth in a contemporary retail environment.Key Responsibilities:Lead a team of sales...

  • French Vintage Boutique Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    About the Role:Vintage boutique management is a unique blend of fashion expertise and retail acumen. As Store Manager at Melbourne Central, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining the boutique's distinctive aesthetic.About You:We are seeking an individual with a passion for vintage fashion, excellent...

  • Assistant Boutique Manager

    4 weeks ago

    Melbourne, Victoria, Australia Brand Collective Full time

    We are seeking a talented Assistant Boutique Manager to lead our dynamic team at Elka Collective Armadale. As a key member of our boutique, you will be responsible for building and driving a customer-led culture through leading by example and delivering excellent service standards.Key Responsibilities:* Lead a team of sales associates in a contemporary...

  • Office Manager – Boutique CBD Firm

    4 weeks ago

    Melbourne, Victoria, Australia Gatehouse Legal Recruitment Full time

    The OpportunityWe are seeking an experienced Office Manager to oversee the general management of our boutique CBD law firm, specialising in Commercial Law.This is an exciting opportunity to take the next step in your legal career, assisting with the accounts function and managing the day-to-day operations of the firm.On OfferOn offer is:A chance to join a...

  • French Luxury Boutique Manager

    2 weeks ago

    Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    About the Role:Vintage Store Manager - Melbourne CentralWe're seeking a charismatic Store Manager to lead our unique Vintage Boutique in Melbourne Central. As the driving force behind our stylish offerings, you'll ensure an exceptional shopping experience for our customers.About You:* Your personal style and love for Vintage Glamour will set the tone for the...

  • French Vintage Boutique Manager

    4 weeks ago

    Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    About the Role:We're seeking a vibrant and self-motivated Store Manager to join our unique and stylish Vintage Boutique in Melbourne Central. As the Store Manager, you'll be the driving force behind our exceptional shopping experience for customers.About You:Your strong personal style and love for Vintage Glamour will set the tone for the boutique.Excellent...

  • French Vintage Boutique Manager

    3 weeks ago

    Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    Vintage Store Manager OpportunityAbout the Role:We're seeking a fashion-forward Store Manager to lead our unique Vintage Boutique in Melbourne Central. As the driving force behind our stylish offerings, you'll ensure an exceptional shopping experience for our customers.About You:* Your passion for Vintage Glamour and excellent brand knowledge will set the...

  • Boutique Hotel Leader

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St. Melbourne is a one-of-a-kind theatre-inspired, design-led Hotel in the heart of the Theatre District.The Hotel is ideally located to capture guests from the rebounding corporate precinct which surrounds us, whilst also maintaining its reputation as a place to stay when experiencing the arts, entertainment and restaurant culture that...

  • Office Manager/Executive Assistant

    4 weeks ago

    Melbourne, Victoria, Australia Boutique Consulting Full time

    Job DescriptionCompany OverviewBoutique Consulting is a pioneering energy storage organisation at the forefront of sustainable energy, committed to supporting the global transition to a cleaner and more resilient power grid.Job SummaryWe are seeking an experienced Office Manager/Executive Assistant to provide key support to our Senior Leadership team and...

  • Store Leadership and Boutique Manager

    2 weeks ago

    Melbourne, Victoria, Australia Kuwaii Full time

    About UsKuwaii, a Melbourne-based boutique, is renowned for its high-quality, intelligently designed clothing and footwear for women.We're a small, dynamic team, and we're looking for an experienced Store Manager to join us.Job SummaryAs a Store Manager, you'll be responsible for the overall performance of your boutique. This includes providing exceptional...