Luxury Boutique Operations Manager
4 weeks ago
Key Responsibilities:
Reporting to the Brand Director, the Boutique Manager is responsible for the development and optimization of the boutique operations.
Key Performance Indicators:
Achieve sales results, monitor KPIs, and maximize profits of the boutique through the team using programs and techniques set out by the brand.
Develop local clientele for Vacheron Constantin Melbourne Boutique.
Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets.
Develop partnerships with third parties (hotels, tour leaders, business introducers', mall managers) with clear goals and guidelines.
Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique.
Having a deep understanding of Vacheron Constantin client's profiles (Locals and tourists).
Control all boutique expenses within budget guidelines.
Customer Service / Customer Relation Management:
Maintain consistent, uncompromising high standards of customer service and Customer Relation Management.
Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rate.
PR Events Initiation, Management, and Representation:
To initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clientele.
Assist in planning and execution of marketing activities.
Team Management & People Development:
Coach, train, motivate and lead by example with a high degree of professionalism.
Drives performance through motivation, development, and team engagement.
Capable of creating a strong positive team culture and managing a cohesive team environment.
Requirements:
To maintain updated product and market knowledge.
To be sales driven.
To possess quality leadership skills, and emotional intelligence to lead the staff to perform to their fullest potential.
To possess excellent interpersonal and communication skills.
To be reliable and independent, outgoing and social.
To be highly organized, take initiative, can react quickly but also proactive with problem-solving abilities.
To have a broad background in CRM activities (customer relationship management).
To have demonstrated passion for service and client orientation.
Written and spoken English, other foreign languages highly appreciated.
Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique.
To possess general IT skills, constantly upgrading: Microsoft Office, SAP.
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